Apprenticeship training course
Hire controller (plant, tools and equipment) (level 2)
Providing specialist plant, tools, machinery or equipment on short or long-term hire.
- Qualification level
-
2
Equivalent to GCSE. - Typical duration
- 12 months
- Apprenticeship category
- Construction and the built environment
- Maximum funding
-
£6,000
Maximum amount government will fund
for apprenticeship training. - Skills
-
Skills an apprentice will learn
- Comply with health and safety regulations, standards, and guidance.
- Comply with environmental and sustainability principles, regulations, standards and organisational systems.
- Process new hires, damage waivers, orders, returns and enter onto company system.
- Create and send hire quotations, contact customer and entering purchase orders.
- Source plant, tools and equipment for customer requirements.
- Arrange the delivery and collection of equipment.
- Apply written communication techniques for example invoices, checklists, restrictions to drivers and hauliers delivery times, process damage agreement, notification documentation and emails.
- Manage customer relationships.
- Verbally communicate with customers and colleagues using industry terminology.
- Manage customer queries, requests and handle complaints within remit or escalate when required.
- Comply with regulations and legislation relevant to their role and business.
- Carry out hire transaction processes for example, contract documentation for on-hire and off-hire, raising requisitions and equipment delivery.
- Interpret and extract information from, for example schedules and drawings, machine’s operator’s manual or manufacturer’s instructions.
- Log plant, tool and equipment breakdowns, pass over to the service department.
- Ensure tool and equipment pre and post hire checks and operational testing of equipment has been carried out.
- Carry out and record planned and unplanned learning opportunities and development activities.
- Use organisational IT technology and digital systems.
- Apply team working principles.
Full information on Hire controller (plant, tools and equipment) (level 2) is available from the Institute for Apprenticeships and Technical Education.