Apprenticeship training course
Hire controller (plant, tools and equipment) (level 2)
Providing specialist plant, tools, machinery or equipment on short or long-term hire.
- Qualification level
-
2
Equivalent to GCSE. - Typical duration
- 12 months
- Apprenticeship category
- Construction and the built environment
- Maximum funding
-
£6,000
Maximum amount government will fund
for apprenticeship training. - Skills
-
Skills an apprentice will learn
- Comply with health and safety regulations, standards, and guidance.
- Comply with environmental and sustainability principles, regulations, standards and organisational systems.
- Process new hires, damage waivers, orders, returns and enter onto company system.
- Create and send hire quotations, contact customer and entering purchase orders.
- Source plant, tools and equipment for customer requirements.
- Arrange the delivery and collection of equipment.
- Apply written communication techniques for example invoices, checklists, restrictions to drivers and hauliers delivery times, process damage agreement, notification documentation and emails.
- Manage customer relationships.
- Verbally communicate with customers and colleagues using industry terminology.
- Manage customer queries, requests and handle complaints within remit or escalate when required.
- Comply with regulations and legislation relevant to their role and business.
- Carry out hire transaction processes for example, contract documentation for on-hire and off-hire, raising requisitions and equipment delivery.
- Interpret and extract information from, for example schedules and drawings, machine’s operator’s manual or manufacturer’s instructions.
- Log plant, tool and equipment breakdowns, pass over to the service department.
- Ensure tool and equipment pre and post hire checks and operational testing of equipment has been carried out.
- Carry out and record planned and unplanned learning opportunities and development activities.
- Use organisational IT technology and digital systems.
- Apply team working principles.
Full information on Hire controller (plant, tools and equipment) (level 2) is available from the Institute for Apprenticeships and Technical Education.
Find training providers for this course
Apprenticeship location
Camden Town with Primrose Hill, Greater London Remove location