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Apprenticeship training course

Automotive glazing technician (level 3)

Repairing and replacing windscreens on vehicles.

Qualification level
Equivalent to A level.
Typical duration
36 months
Apprenticeship category
Engineering and manufacturing
Maximum funding
Maximum amount government will fund
for apprenticeship training.
Skills an apprentice will learn
  • Correctly identify the customer’s vehicle and assess the glazing installation to identify and confirm the requirements of the repair or replacement in line with job specification or technicians diagnosis
  • Be able to prepare the vehicle and site to ensure damages to people, vehicle and materials are minimised
  • Be able to correctly record information on the preparation of the work site and vehicle and that the correct equipment and materials including replacement glass are prepared and ready for use
  • Correctly remove existing glass and other components and materials using the most appropriate method and store removed components and materials correctly
  • Prepare the aperture to receive replacement glazing products
  • Replace or repair the vehicle glazing to correct specification
  • Identify discrepancies between the completed work and specifications and agree actions with the customer and correctly record information on hand over to customer
  • During handover fully explain to the customer the need for the vehicle not to be used during the curing period for adhesives
  • Interpret data and diagnose faults in the vehicle ADAS system and windscreens using a full range of diagnostic equipment connected through the OBD port to access vehicle Can Bus System
  • To remove and replace components on vehicles with different power and transmission systems including Hybrid / Electric Vehicle Technology in line with authorised repair schedules when related to the glazing repair
  • Identify and order the correct Auto Glazing products and materials to specifications
  • Remove and replace Auto Glazing components on vehicles according to approved work methods
  • Set up, calibrate and test vehicle ADAS systems to specifications following repair in dynamic and static situations
  • Prioritise own work to meet the needs of the business and the customer
  • Manage communications with customers and colleagues to ensure that all information is obtained in identification of repair or activity so that it manages customer expectations and supports customer to a satisfactory repair outcome
  • To have a responsibility to use all systems involved in business operations including payment systems and adhere to company procedures by maintaining all records in order to provide efficient running of the business when doing so
  • Mentor inexperienced and junior staff when the role requires
  • Lead on Health and Safety within the organisation including the safety of colleagues, customers and self
  • Ensure that all surplus materials or debris are removed from the vehicle and work site and disposed of correctly
  • How to provide risk assessments for each repair situation paying particular attention to special considerations regards to traffic management and hybrid vehicles

Full information on Automotive glazing technician (level 3) is available from the Institute for Apprenticeships and Technical Education.

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Apprenticeship location

Canterbury, Kent Remove location

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