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Apprenticeship training course

Ambulance support worker (emergency, urgent and non-urgent) (level 3)

Provide care and clinical support for emergency (999), urgent or unscheduled care calls.

Qualification level
Equivalent to A level.
Typical duration
13 months
Apprenticeship category
Health and science
Maximum funding
Maximum amount government will fund
for apprenticeship training.
Skills an apprentice will learn
  • demonstrate what it means in practice to promote and provide person centred care, treatment and support by obtaining valid consent, and carrying out risk assessments
  • work in partnership with the individual, their carer, families and the wider healthcare team
  • promote clinical effectiveness, safety and a good experience for the individual
  • follow the principles for equality, diversity and inclusion
  • implement a duty of care and candour
  • safeguard and protect adults and children; promote the principles to others
  • follow the principles of the National Prevent Strategy
  • demonstrate and promote effective communication using a range of techniques
  • observe and record verbal and non-verbal communication
  • engage in de-brief/supervision following potential exposure to trauma and serious incident
  • ensure that all information recorded is clear, concise and accurate
  • handle information (record, report and store information) in line with local and national policies, keep information confidential and support others to do so; take part in audits
  • undertake clinical tasks in line with the scope of your own role, being aware of the limits of your competence; adhering to current legislation and policy including:
  • manage medical and post- surgical conditions during ambulance patient care
  • convey individuals with own medication and medical devices undertake basic life support and external defibrillation
  • administer a medical gas eg. oxygen in ambulance patient care
  • administration of medicines under supervision
  • communicate with individuals and the people supporting them or involved at a scene using language that is clear and compassionate, checking understanding 
  • carry out patient assessment and physiological measurements as required
  • support frailty and end of life care
  • adapt the clinical intervention within the scope of your practice taking into account the impact of mental or physical capacity, a health condition, learning disability or overall wellbeing of the presenting individual
  • manage own safety and that of others in a range of environments
  • move and position individuals, equipment and other items safely
  • use a range of techniques for infection prevention and control, eg waste management, spillage, hand washing, use of Personal Protective Equipment (PPE)
  • work as part of a team, seek help and guidance when you are not sure, escalate concerns in a timely manner to the correct person; support or supervise colleagues as required, delegate well-defined tasks appropriately
  • work in partnership across the fire, rescue, health and care team in a way that is professional and committed to quality and care of the patient
  • operate a range of communication electronic devices
  • prepare a range of vehicles prior to use to ensure all safety aspects are met
  • operate and drive the ambulance vehicles safely at all times, adhering to the Highway Code, relevant legislation and policies
  • monitor and maintain the environment, equipment and resources including performing first line calibration on clinical equipment
  • use equipment and resources in a safe, effective way in line with local policy and procedure
  • manage stock control

Full information on Ambulance support worker (emergency, urgent and non-urgent) (level 3) is available from the Institute for Apprenticeships and Technical Education.

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Apprenticeship location

L18 Liverpool Remove location

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