Apprenticeship training course

Payroll administrator (level 3)

Setting up and operating the payroll within the organisation in which they are employed or on behalf of another organisation.

• Qualification level: 3 ; Equivalent to A level.
• Typical duration: 18 months
• Apprenticeship category: Legal, finance and accounting
• Maximum funding: £10,000 ; Maximum amount government will fund ; for apprenticeship training.
• Also known as:
  • Assistant bookkeeper
  • Bookkeeper
  • Human resources and payroll administrator
  • Human resources and payroll officer
  • Payroll administrator
  • Payroll advisor
  • Payroll and reward administrator
  • Payroll assistant
  • Payroll associate
  • Payroll bureau administrator
  • Payroll bureau officer
  • Payroll co-ordinator
  • Payroll officer
• Skills:
  Skills an apprentice will learn

  • gather, analyse and process payroll data and information
  • resolve different types of queries that may be presented from payroll customers such as employees, clients, management, explaining and documenting responses
  • deal with complaints, following processes and escalating complex situations
  • meet client or customer needs in line with service level agreements
  • provide customer service using agreed systems and processes, taking ownership for work applying agreed processes for checking
  • adhere to deadlines and process schedules both internal and statutory, mitigating the impact on the business, employees and clients of deadlines not being met by reprioritising tasks when dealing with conflicting or changing demands
  • select appropriate media for communication etc recognising the advantages and risks related to each method
  • escalate concerns relating to deadlines in a timely manner, suggesting solutions
  • use the appropriate communication media for each stakeholder for each situation. Examples may include ‘phone, face-to-face, email and letters, communicating and engaging professionally, accurately and appropriately, respecting the principles of data protection and confidentiality
  • Build and maintain trust and sound relationships with stakeholders to deliver quality payroll services
  • develop and maintain strong working relationships with team colleagues, supporting and collaborating to achieve results, seeking advice when appropriate within parameters of the role
  • use computerised payroll software and spreadsheet packages such as MS Excel
  • use systems and processes to support the payroll function. Examples may include the provision of accounting information and the Real Time Information submissions to His Majesty's Revenue and Customs (HMRC)

Full information on Payroll administrator (level 3) is available from the Institute for Apprenticeships and Technical Education.

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