Training provider

BMS Progress LLP

Employer reviews

Excellent (68 reviews)

Employer review details

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Communication with employers(selected by 54 employers)

  81%19%

• Providing the right training at the right time(selected by 30 employers)

  90%10%

• Adapting to my needs(selected by 27 employers)

  85%15%

• Getting new apprentices started(selected by 25 employers)

  80%20%

• Reporting on progress of apprentices(selected by 22 employers)

  73%27%

• Improving apprentice skills(selected by 20 employers)

  80%20%

• Initial assessment of apprentices(selected by 18 employers)

  83%17%

• Working with small numbers of apprentices(selected by 17 employers)

  76%24%

• Training facilities(selected by 2 employers)

  50%50%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Communication with employers	81%	19%	54
Providing the right training at the right time	90%	10%	30
Adapting to my needs	85%	15%	27
Getting new apprentices started	80%	20%	25
Reporting on progress of apprentices	73%	27%	22
Improving apprentice skills	80%	20%	20
Initial assessment of apprentices	83%	17%	18
Working with small numbers of apprentices	76%	24%	17
Training facilities	50%	50%	2

Apprentice reviews

Excellent (127 reviews)

Apprentice review details

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Communication

• Communicating clearly with you

  96%4%

• Ensuring you understand the requirements of your end-point assessment

  96%4%

Organisation

• Organising well-structured training

  99%1%

• Providing accessible training resources

  98%2%

• Balancing online learning with classroom-based training to suit your apprenticeship

  85%15%

• Taking into account your previous learning

  91%9%

• Giving you relevant training that helps you perform your job better

  97%3%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time

  93%7%

Support

• Helping you learn new skills and develop existing ones

  98%2%

• Supporting you and your apprenticeship

  98%2%

• Resolving any issues you have

  98%2%

• Preparing you for success in your future career

  96%4%

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	96%	4%
Ensuring you understand the requirements of your end-point assessment	96%	4%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	99%	1%
Providing accessible training resources	98%	2%
Balancing online learning with classroom-based training to suit your apprenticeship	85%	15%
Taking into account your previous learning	91%	9%
Giving you relevant training that helps you perform your job better	97%	3%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	93%	7%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	98%	2%
Supporting you and your apprenticeship	98%	2%
Resolving any issues you have	98%	2%
Preparing you for success in your future career	96%	4%

Provider overview

Improve performance and progress careers. We deliver world-class training and apprenticeships to some of the UK’s most respected organisations. Employers trust us to inspire and upskill their people, and we help every individual take control of their own continuous professional development. Training; as we know it has moved on considerably over the years, not least with the launch of the Apprenticeship Levy. And as our service offering evolved, so did we: it was time to dedicate ourselves to improving performance and progressing careers at all business levels. We believe everyone deserves access to extraordinary training. From apprenticeships through to bespoke programmes, we bring the same ethos and experience to everyone we support.

Courses offered

View all 7 courses offered by this provider

Select a course to view locations, training options and contact details.

Coaching professional (level 5)

Customer service practitioner (level 2)

Customer service specialist (level 3)

IT technical salesperson (level 3)

Operations manager (level 5)

Sales executive (level 4)

Team leader (level 3)

Apprenticeship training course

Customer service specialist (level 3)

Apprenticeship location

clerkenwell, greater london Remove location

BMS Progress LLP’s training options

Head office 167.9 miles away

Europa House, 310 Europa Boulevard, Westbrook, Warrington, WA5 7XR

• available At apprentice’s workplace (national)
• available Day release: 167.9 miles away
• not available Block release

Day release address

310 Europa House, Gemini Business Park, Warrington, Cheshire, WA5 7XR

Contact this provider about this course

• Email: shaun.norcross@bmsprogress.com
• Telephone: 01925985758
• Website: https://www.bmsprogress.com/level-3-customer-service-specialist-apprenticeship

Shortlisted

BMS Progress LLP is 1 of 306 training providers for Customer service specialist (level 3) at the apprenticeship location.

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