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Training provider

BMS Progress LLP

UKPRN 10065872

Customer service specialist (level 3)

Training options for this course

This provider offers these training options for this course in WA3 Salford. You can remove or change your location . This may change what options are available.

If there are multiple training options, the apprentice may do a combination of these. You'll need to contact the provider to confirm what training they offer.

Training option Location

At apprentice's workplace

Training at the employer's location.

0.0 miles to apprentice's work location

Day release

One day a week at the provider's location.

3.9 miles to closest location: 310 Europa House, Gemini Business Park, Warrington, Cheshire, WA5 7XR

Course achievements and participation

Achievements

No data

There is not enough data to show the achievement rate for this course. This may be because a small number of apprentices completed this course, or this is a new course for this provider.

Participation

No data

Not enough apprentices have completed a course with this provider to show participation

Course-level data collected by the Department for Education.

Training provider information

Employer and apprentice reviews for this training provider

Employers

Poor

average review from 1 employer when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Apprentices

Excellent

average review from 21 apprentices when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Combined reviews for all courses delivered by this provider in the last full academic year (2023 to 2024). Data collected by Department for Education.
View reviews with feedback from the last 5 years

1 August 2024 to today

These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (21 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 11 employers)

    91%9%
  • Communication with employers(selected by 15 employers)

    87%13%
  • Getting new apprentices started(selected by 6 employers)

    83%17%
  • Improving apprentice skills(selected by 10 employers)

    100%0%
  • Working with small numbers of apprentices(selected by 9 employers)

    89%11%
  • Initial assessment of apprentices(selected by 3 employers)

    67%33%
  • Reporting on progress of apprentices(selected by 10 employers)

    50%50%
  • Adapting to my needs(selected by 7 employers)

    86%14%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 91% 9% 11
Communication with employers 87% 13% 15
Getting new apprentices started 83% 17% 6
Improving apprentice skills 100% 0% 10
Working with small numbers of apprentices 89% 11% 9
Initial assessment of apprentices 67% 33% 3
Reporting on progress of apprentices 50% 50% 10
Adapting to my needs 86% 14% 7

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Excellent (122 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices who said this was to a reasonable standard
  • Percentage of apprentices who said this was not to a reasonable standard

Communication

  • Communicating clearly with you(selected by 122 apprentices)

    97%3%
  • Ensuring you understand the requirements of your end-point assessment(selected by 122 apprentices)

    94%6%

Organisation

  • Organising well-structured training(selected by 122 apprentices)

    98%2%
  • Providing accessible training resources(selected by 122 apprentices)

    96%4%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 122 apprentices)

    90%10%
  • Taking into account your previous learning(selected by 122 apprentices)

    93%7%
  • Giving you relevant training that helps you perform your job better(selected by 122 apprentices)

    98%2%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 122 apprentices)

    96%4%

Support

  • Helping you learn new skills and develop existing ones(selected by 122 apprentices)

    99%1%
  • Supporting you and your apprenticeship(selected by 122 apprentices)

    98%2%
  • Resolving any issues you have(selected by 122 apprentices)

    98%2%
  • Preparing you for success in your future career(selected by 122 apprentices)

    98%2%
Communication
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you 97% 3%
Ensuring you understand the requirements of your end-point assessment 94% 6%
Organisation
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training 98% 2%
Providing accessible training resources 96% 4%
Balancing online learning with classroom-based training to suit your apprenticeship 90% 10%
Taking into account your previous learning 93% 7%
Giving you relevant training that helps you perform your job better 98% 2%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 96% 4%
Support
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones 99% 1%
Supporting you and your apprenticeship 98% 2%
Resolving any issues you have 98% 2%
Preparing you for success in your future career 98% 2%

1 August 2023 to 31 July 2024

These reviews are for all courses delivered by this provider in the last full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Poor (1 review)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Communication with employers(selected by 1 employer)

    0%100%
  • Working with small numbers of apprentices(selected by 1 employer)

    0%100%
  • Initial assessment of apprentices(selected by 1 employer)

    0%100%
  • Reporting on progress of apprentices(selected by 1 employer)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 0% 100% 1
Working with small numbers of apprentices 0% 100% 1
Initial assessment of apprentices 0% 100% 1
Reporting on progress of apprentices 100% 0% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Excellent (21 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices who said this was to a reasonable standard
  • Percentage of apprentices who said this was not to a reasonable standard

Communication

  • Communicating clearly with you(selected by 21 apprentices)

    100%0%
  • Ensuring you understand the requirements of your end-point assessment(selected by 21 apprentices)

    95%5%

Organisation

  • Organising well-structured training(selected by 21 apprentices)

    100%0%
  • Providing accessible training resources(selected by 21 apprentices)

    100%0%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 21 apprentices)

    90%10%
  • Taking into account your previous learning(selected by 21 apprentices)

    90%10%
  • Giving you relevant training that helps you perform your job better(selected by 21 apprentices)

    100%0%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 21 apprentices)

    86%14%

Support

  • Helping you learn new skills and develop existing ones(selected by 21 apprentices)

    100%0%
  • Supporting you and your apprenticeship(selected by 21 apprentices)

    100%0%
  • Resolving any issues you have(selected by 21 apprentices)

    100%0%
  • Preparing you for success in your future career(selected by 21 apprentices)

    100%0%
Communication
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you 100% 0%
Ensuring you understand the requirements of your end-point assessment 95% 5%
Organisation
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training 100% 0%
Providing accessible training resources 100% 0%
Balancing online learning with classroom-based training to suit your apprenticeship 90% 10%
Taking into account your previous learning 90% 10%
Giving you relevant training that helps you perform your job better 100% 0%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 86% 14%
Support
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones 100% 0%
Supporting you and your apprenticeship 100% 0%
Resolving any issues you have 100% 0%
Preparing you for success in your future career 100% 0%

1 August 2022 to 31 July 2023

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (8 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 7 employers)

    100%0%
  • Communication with employers(selected by 7 employers)

    71%29%
  • Getting new apprentices started(selected by 4 employers)

    50%50%
  • Improving apprentice skills(selected by 3 employers)

    67%33%
  • Initial assessment of apprentices(selected by 2 employers)

    50%50%
  • Reporting on progress of apprentices(selected by 4 employers)

    50%50%
  • Adapting to my needs(selected by 2 employers)

    50%50%
  • Training facilities(selected by 1 employer)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 100% 0% 7
Communication with employers 71% 29% 7
Getting new apprentices started 50% 50% 4
Improving apprentice skills 67% 33% 3
Initial assessment of apprentices 50% 50% 2
Reporting on progress of apprentices 50% 50% 4
Adapting to my needs 50% 50% 2
Training facilities 100% 0% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Excellent (32 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices who said this was to a reasonable standard
  • Percentage of apprentices who said this was not to a reasonable standard

Communication

  • Communicating clearly with you(selected by 32 apprentices)

    94%6%
  • Ensuring you understand the requirements of your end-point assessment(selected by 32 apprentices)

    97%3%

Organisation

  • Organising well-structured training(selected by 32 apprentices)

    97%3%
  • Providing accessible training resources(selected by 32 apprentices)

    97%3%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 32 apprentices)

    75%25%
  • Taking into account your previous learning(selected by 32 apprentices)

    81%19%
  • Giving you relevant training that helps you perform your job better(selected by 32 apprentices)

    88%12%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 32 apprentices)

    88%12%

Support

  • Helping you learn new skills and develop existing ones(selected by 32 apprentices)

    97%3%
  • Supporting you and your apprenticeship(selected by 32 apprentices)

    97%3%
  • Resolving any issues you have(selected by 32 apprentices)

    97%3%
  • Preparing you for success in your future career(selected by 32 apprentices)

    91%9%
Communication
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you 94% 6%
Ensuring you understand the requirements of your end-point assessment 97% 3%
Organisation
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training 97% 3%
Providing accessible training resources 97% 3%
Balancing online learning with classroom-based training to suit your apprenticeship 75% 25%
Taking into account your previous learning 81% 19%
Giving you relevant training that helps you perform your job better 88% 12%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 88% 12%
Support
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones 97% 3%
Supporting you and your apprenticeship 97% 3%
Resolving any issues you have 97% 3%
Preparing you for success in your future career 91% 9%

1 August 2021 to 31 July 2022

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (30 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 12 employers)

    83%17%
  • Communication with employers(selected by 23 employers)

    87%13%
  • Getting new apprentices started(selected by 14 employers)

    93%7%
  • Improving apprentice skills(selected by 4 employers)

    50%50%
  • Working with small numbers of apprentices(selected by 7 employers)

    57%43%
  • Initial assessment of apprentices(selected by 8 employers)

    100%0%
  • Reporting on progress of apprentices(selected by 7 employers)

    86%14%
  • Adapting to my needs(selected by 13 employers)

    77%23%
  • Training facilities(selected by 1 employer)

    0%100%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 83% 17% 12
Communication with employers 87% 13% 23
Getting new apprentices started 93% 7% 14
Improving apprentice skills 50% 50% 4
Working with small numbers of apprentices 57% 43% 7
Initial assessment of apprentices 100% 0% 8
Reporting on progress of apprentices 86% 14% 7
Adapting to my needs 77% 23% 13
Training facilities 0% 100% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to 31 July 2021

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (17 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 5 employers)

    100%0%
  • Communication with employers(selected by 14 employers)

    86%14%
  • Getting new apprentices started(selected by 4 employers)

    75%25%
  • Improving apprentice skills(selected by 6 employers)

    83%17%
  • Working with small numbers of apprentices(selected by 4 employers)

    100%0%
  • Initial assessment of apprentices(selected by 5 employers)

    80%20%
  • Reporting on progress of apprentices(selected by 6 employers)

    67%33%
  • Adapting to my needs(selected by 9 employers)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 100% 0% 5
Communication with employers 86% 14% 14
Getting new apprentices started 75% 25% 4
Improving apprentice skills 83% 17% 6
Working with small numbers of apprentices 100% 0% 4
Initial assessment of apprentices 80% 20% 5
Reporting on progress of apprentices 67% 33% 6
Adapting to my needs 100% 0% 9

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to today

These reviews are for all courses delivered by this provider in the last 5 academic years.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (77 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 35 employers)

    91%9%
  • Communication with employers(selected by 60 employers)

    83%17%
  • Getting new apprentices started(selected by 28 employers)

    82%18%
  • Improving apprentice skills(selected by 23 employers)

    83%17%
  • Working with small numbers of apprentices(selected by 21 employers)

    76%24%
  • Initial assessment of apprentices(selected by 19 employers)

    79%21%
  • Reporting on progress of apprentices(selected by 28 employers)

    64%36%
  • Adapting to my needs(selected by 31 employers)

    84%16%
  • Training facilities(selected by 2 employers)

    50%50%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 91% 9% 35
Communication with employers 83% 17% 60
Getting new apprentices started 82% 18% 28
Improving apprentice skills 83% 17% 23
Working with small numbers of apprentices 76% 24% 21
Initial assessment of apprentices 79% 21% 19
Reporting on progress of apprentices 64% 36% 28
Adapting to my needs 84% 16% 31
Training facilities 50% 50% 2

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Excellent (175 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices who said this was to a reasonable standard
  • Percentage of apprentices who said this was not to a reasonable standard

Communication

  • Communicating clearly with you(selected by 175 apprentices)

    97%3%
  • Ensuring you understand the requirements of your end-point assessment(selected by 175 apprentices)

    95%5%

Organisation

  • Organising well-structured training(selected by 175 apprentices)

    98%2%
  • Providing accessible training resources(selected by 175 apprentices)

    97%3%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 175 apprentices)

    87%13%
  • Taking into account your previous learning(selected by 175 apprentices)

    91%9%
  • Giving you relevant training that helps you perform your job better(selected by 175 apprentices)

    97%3%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 175 apprentices)

    93%7%

Support

  • Helping you learn new skills and develop existing ones(selected by 175 apprentices)

    99%1%
  • Supporting you and your apprenticeship(selected by 175 apprentices)

    98%2%
  • Resolving any issues you have(selected by 175 apprentices)

    98%2%
  • Preparing you for success in your future career(selected by 175 apprentices)

    97%3%
Communication
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you 97% 3%
Ensuring you understand the requirements of your end-point assessment 95% 5%
Organisation
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training 98% 2%
Providing accessible training resources 97% 3%
Balancing online learning with classroom-based training to suit your apprenticeship 87% 13%
Taking into account your previous learning 91% 9%
Giving you relevant training that helps you perform your job better 97% 3%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 93% 7%
Support
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones 99% 1%
Supporting you and your apprenticeship 98% 2%
Resolving any issues you have 98% 2%
Preparing you for success in your future career 97% 3%

Contact this training provider

Registered address
Europa House, 310 Europa Boulevard, Westbrook, Warrington, WA5 7XR
Telephone
01925985758

Training provider overview and courses delivered

View 7 courses delivered by this training provider

Improve performance and progress careers. We deliver world-class training and apprenticeships to some of the UK’s most respected organisations. Employers trust us to inspire and upskill their people, and we help every individual take control of their own continuous professional development. Training; as we know it has moved on considerably over the years, not least with the launch of the Apprenticeship Levy. And as our service offering evolved, so did we: it was time to dedicate ourselves to improving performance and progressing careers at all business levels. We believe everyone deserves access to extraordinary training. From apprenticeships through to bespoke programmes, we bring the same ethos and experience to everyone we support.

For general information about this provider, such as the total participation and achievement rate for all courses they deliver, view our provider details page for BMS Progress LLP .

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Shortlisted

BMS Progress LLP is 1 of 292 training providers for Customer service specialist (level 3).

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