Training provider

BMS Progress LLP

Employer reviews

Excellent (56 reviews)

Employer review details

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Communication with employers	82%	18%	45
Providing the right training at the right time	92%	8%	24
Adapting to my needs	83%	17%	24
Getting new apprentices started	82%	18%	22
Reporting on progress of apprentices	72%	28%	18
Initial assessment of apprentices	81%	19%	16
Improving apprentice skills	69%	31%	13
Working with small numbers of apprentices	67%	33%	12
Training facilities	50%	50%	2

Apprentice reviews

Excellent (53 reviews)

Apprentice review details

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	96%	4%
Ensuring you understand the requirements of your end-point assessment	96%	4%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	98%	2%
Providing accessible training resources	98%	2%
Balancing online learning with classroom-based training to suit your apprenticeship	81%	19%
Taking into account your previous learning	85%	15%
Giving you relevant training that helps you perform your job better	92%	8%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	87%	13%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	98%	2%
Supporting you and your apprenticeship	98%	2%
Resolving any issues you have	98%	2%
Preparing you for success in your future career	94%	6%

Provider overview

Improve performance and progress careers. We deliver world-class training and apprenticeships to some of the UK’s most respected organisations. Employers trust us to inspire and upskill their people, and we help every individual take control of their own continuous professional development. Training; as we know it has moved on considerably over the years, not least with the launch of the Apprenticeship Levy. And as our service offering evolved, so did we: it was time to dedicate ourselves to improving performance and progressing careers at all business levels. We believe everyone deserves access to extraordinary training. From apprenticeships through to bespoke programmes, we bring the same ethos and experience to everyone we support.

Courses offered

View all 7 courses offered by this provider

Select a course to view locations, training options and contact details.

Coaching professional (level 5)

Customer service practitioner (level 2)

Customer service specialist (level 3)

IT technical salesperson (level 3)

Operations manager (level 5)

Sales executive (level 4)

Team leader (level 3)

Apprenticeship training course

Customer service specialist (level 3)

Apprenticeship location

Newcastle upon Tyne, Tyne & Wear Remove location

BMS Progress LLP’s training options

Head office 115.9 miles away

Europa House, 310 Europa Boulevard, Westbrook, Warrington, WA5 7XR

• available At apprentice’s workplace (national)
• available Day release: 115.9 miles away
• not available Block release

Day release address

310 Europa House, Gemini Business Park, Warrington, Cheshire, WA5 7XR

Contact this provider about this course

• Email: info@bmsprogress.com
• Telephone: 01925645332
• Website: https://www.bmsprogress.com/level-3-customer-service-specialist-apprenticeship

Shortlisted

BMS Progress LLP is 1 of 312 training providers for Customer service specialist (level 3) at the apprenticeship location.

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