Training provider

MBKB LTD

Employer reviews

Excellent (308 reviews)

Employer review details

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Communication with employers	70%	30%	216
Working with small numbers of apprentices	97%	3%	125
Reporting on progress of apprentices	48%	52%	122
Getting new apprentices started	93%	7%	119
Initial assessment of apprentices	84%	16%	83
Improving apprentice skills	83%	17%	70
Providing the right training at the right time	90%	10%	69
Adapting to my needs	91%	9%	65
Training facilities	56%	44%	16

Apprentice reviews

Good (295 reviews)

Apprentice review details

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	83%	17%
Ensuring you understand the requirements of your end-point assessment	85%	15%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	87%	13%
Providing accessible training resources	89%	11%
Balancing online learning with classroom-based training to suit your apprenticeship	79%	21%
Taking into account your previous learning	86%	14%
Giving you relevant training that helps you perform your job better	85%	15%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	88%	12%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	90%	10%
Supporting you and your apprenticeship	90%	10%
Resolving any issues you have	89%	11%
Preparing you for success in your future career	88%	12%

Provider overview

MBKB, an Ofsted Outstanding provider, a specialist training provider with over 25 years experience delivering high quality bespoke training apprenticeships and staff development.

We deliver programmes and options that are individually tailored to suit your company, to maximise efficiency and create business and individual personal growth, this includes a range of additional enhancements.

Our training is carried out by experienced practitioners leaders within the field, our entire team are highly competent and motivated to deliver an unrivalled service to you. We write specific programs based around your ethos and company strategy. Our aim is to help you achieve your business and career objectives by developing and retaining your team.

Courses offered

View all 28 courses offered by this provider

Select a course to view locations, training options and contact details.

Accounts or finance assistant (level 2)

Assessor coach (level 4)

Assistant accountant (level 3)

Associate project manager (level 4)

Business administrator (level 3)

Coaching professional (level 5)

Compliance and risk officer (level 3)

Corporate responsibility and sustainability practitioner (level 4)

Customer service practitioner (level 2)

Customer service specialist (level 3)

Early years educator (level 3)

Early years lead practitioner (level 5)

Early years practitioner (level 2)

HR support (level 3)

Internal audit practitioner (level 4)

Junior management consultant (level 4)

Learning and development consultant business partner (level 5)

Learning and development practitioner (level 3)

Learning and skills mentor (level 4)

Operations manager (level 5)

Payroll administrator (level 3)

Payroll assistant manager (level 5)

Pensions administrator (level 3)

People professional (level 5)

Quality practitioner (level 4)

Senior leader (level 7)

Senior people professional (level 7)

Team leader (level 3)

Apprenticeship training course

Customer service specialist (level 3)

Apprenticeship location

CH1 6LT Remove location

MBKB LTD’s training options

Head office 59.5 miles away

12 Johnson Street, Bilston, WV14 9RL

• available At apprentice’s workplace (national)
• not available Day release
• not available Block release

Contact this provider about this course

• Email: train@mbkbgroup.com
• Telephone: 01384254674
• Website: https://mbkbgroup.com/course/customer-service-specialist/

Shortlisted

MBKB LTD is 1 of 316 training providers for Customer service specialist (level 3) at the apprenticeship location.

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