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Training provider

LIGHTHOUSE (TRAINING AND DEVELOPMENT) LTD

Employer reviews

Excellent (44 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 69% 31% 36
Reporting on progress of apprentices 43% 57% 23
Getting new apprentices started 76% 24% 21
Providing the right training at the right time 44% 56% 18
Adapting to my needs 82% 18% 17
Improving apprentice skills 69% 31% 13
Initial assessment of apprentices 77% 23% 13
Working with small numbers of apprentices 67% 33% 9
Training facilities 67% 33% 6

Apprentice reviews

Good (73 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 84% 16%
Ensuring you understand the requirements of your end-point assessment 84% 16%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 85% 15%
Providing accessible training resources 90% 10%
Balancing online learning with classroom-based training to suit your apprenticeship 82% 18%
Taking into account your previous learning 86% 14%
Giving you relevant training that helps you perform your job better 86% 14%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 86% 14%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 90% 10%
Supporting you and your apprenticeship 89% 11%
Resolving any issues you have 92% 8%
Preparing you for success in your future career 88% 12%

Provider overview

Although new to apprenticeships for 2017 we have been an Approved Centre for the ILM since our inception in 2012. In 2018 we became Strategic Partners with the CMI, delivering apprenticeships as well as accredited programmes.

Key features of working with us include:

  • Fully qualified and experienced Training Consultants with a passion for leadership and management
  • A blended programme with classroom and guided learning activities
  • Access to other tools including psychometrics and 360? Feedback
  • Programmes designed bespoke to your organisation
  • Full needs analysis and programme evaluation
  • Level 3, 4, 5, 6 and 7 apprenticeships available
Apprenticeship training course

Customer service specialist (level 3)

LIGHTHOUSE (TRAINING AND DEVELOPMENT) LTD’s training options

Head office

13 Riduna Park, Station Road, Melton, Woodbridge, IP12 1QT

  • not available At apprentice’s workplace
  • available Day release
  • not available Block release

Apprenticeship location

Check LIGHTHOUSE (TRAINING AND DEVELOPMENT) LTD’s training options for the apprenticeship location.

Contact this provider about this course

Telephone
0333 323 9690
Shortlisted

LIGHTHOUSE (TRAINING AND DEVELOPMENT) LTD is 1 of 314 training providers for Customer service specialist (level 3).

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