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Training provider

LIGHTHOUSE (TRAINING AND DEVELOPMENT) LTD

UKPRN 10053869

Customer service specialist (level 3)

Training options for this course

This provider offers these training options for this course. Search for a city or postcode to view what options are available in your location and distances from your location to the training options.

Training option Location

Day release

One day a week at the provider's location.

10 Riduna Park, Station Road, Woodbridge, Suffolk, IP12 1QT

Course achievements and participation

Achievements

87.5%

of apprentices (9 of 10) completed this course and passed their end-point assessment with this provider in academic year 2023 to 2024. 12.5% did not pass or left the course before taking the assessment.

42% national achievement rate

Participation

19

apprentices have completed this course and taken their end-point assessment with this provider since 2020

Course-level data collected by the Department for Education.

Training provider information

Employer and apprentice reviews for this training provider

Employers

No reviews

Not enough employers have reviewed this provider.

Apprentices

Excellent

average review from 30 apprentices when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Combined reviews for all courses delivered by this provider in the last full academic year (2023 to 2024). Data collected by Department for Education.
View reviews with feedback from the last 5 years

1 August 2024 to today

These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (1 review)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 1 employer)

    0%100%
  • Communication with employers(selected by 1 employer)

    0%100%
  • Improving apprentice skills(selected by 1 employer)

    100%0%
  • Working with small numbers of apprentices(selected by 1 employer)

    100%0%
  • Reporting on progress of apprentices(selected by 1 employer)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 0% 100% 1
Communication with employers 0% 100% 1
Improving apprentice skills 100% 0% 1
Working with small numbers of apprentices 100% 0% 1
Reporting on progress of apprentices 100% 0% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (26 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices who said this was to a reasonable standard
  • Percentage of apprentices who said this was not to a reasonable standard

Communication

  • Communicating clearly with you(selected by 26 apprentices)

    85%15%
  • Ensuring you understand the requirements of your end-point assessment(selected by 26 apprentices)

    96%4%

Organisation

  • Organising well-structured training(selected by 26 apprentices)

    85%15%
  • Providing accessible training resources(selected by 26 apprentices)

    88%12%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 26 apprentices)

    85%15%
  • Taking into account your previous learning(selected by 26 apprentices)

    85%15%
  • Giving you relevant training that helps you perform your job better(selected by 26 apprentices)

    92%8%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 26 apprentices)

    85%15%

Support

  • Helping you learn new skills and develop existing ones(selected by 26 apprentices)

    92%8%
  • Supporting you and your apprenticeship(selected by 26 apprentices)

    88%12%
  • Resolving any issues you have(selected by 26 apprentices)

    88%12%
  • Preparing you for success in your future career(selected by 26 apprentices)

    88%12%
Communication
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you 85% 15%
Ensuring you understand the requirements of your end-point assessment 96% 4%
Organisation
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training 85% 15%
Providing accessible training resources 88% 12%
Balancing online learning with classroom-based training to suit your apprenticeship 85% 15%
Taking into account your previous learning 85% 15%
Giving you relevant training that helps you perform your job better 92% 8%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 85% 15%
Support
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones 92% 8%
Supporting you and your apprenticeship 88% 12%
Resolving any issues you have 88% 12%
Preparing you for success in your future career 88% 12%

1 August 2023 to 31 July 2024

These reviews are for all courses delivered by this provider in the last full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers gave feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Excellent (30 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices who said this was to a reasonable standard
  • Percentage of apprentices who said this was not to a reasonable standard

Communication

  • Communicating clearly with you(selected by 30 apprentices)

    93%7%
  • Ensuring you understand the requirements of your end-point assessment(selected by 30 apprentices)

    97%3%

Organisation

  • Organising well-structured training(selected by 30 apprentices)

    93%7%
  • Providing accessible training resources(selected by 30 apprentices)

    93%7%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 30 apprentices)

    83%17%
  • Taking into account your previous learning(selected by 30 apprentices)

    97%3%
  • Giving you relevant training that helps you perform your job better(selected by 30 apprentices)

    93%7%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 30 apprentices)

    90%10%

Support

  • Helping you learn new skills and develop existing ones(selected by 30 apprentices)

    97%3%
  • Supporting you and your apprenticeship(selected by 30 apprentices)

    97%3%
  • Resolving any issues you have(selected by 30 apprentices)

    97%3%
  • Preparing you for success in your future career(selected by 30 apprentices)

    93%7%
Communication
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you 93% 7%
Ensuring you understand the requirements of your end-point assessment 97% 3%
Organisation
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training 93% 7%
Providing accessible training resources 93% 7%
Balancing online learning with classroom-based training to suit your apprenticeship 83% 17%
Taking into account your previous learning 97% 3%
Giving you relevant training that helps you perform your job better 93% 7%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 90% 10%
Support
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones 97% 3%
Supporting you and your apprenticeship 97% 3%
Resolving any issues you have 97% 3%
Preparing you for success in your future career 93% 7%

1 August 2022 to 31 July 2023

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (2 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 1 employer)

    0%100%
  • Communication with employers(selected by 2 employers)

    50%50%
  • Getting new apprentices started(selected by 1 employer)

    100%0%
  • Working with small numbers of apprentices(selected by 1 employer)

    100%0%
  • Initial assessment of apprentices(selected by 1 employer)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 0% 100% 1
Communication with employers 50% 50% 2
Getting new apprentices started 100% 0% 1
Working with small numbers of apprentices 100% 0% 1
Initial assessment of apprentices 100% 0% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (31 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices who said this was to a reasonable standard
  • Percentage of apprentices who said this was not to a reasonable standard

Communication

  • Communicating clearly with you(selected by 31 apprentices)

    74%26%
  • Ensuring you understand the requirements of your end-point assessment(selected by 31 apprentices)

    68%32%

Organisation

  • Organising well-structured training(selected by 31 apprentices)

    81%19%
  • Providing accessible training resources(selected by 31 apprentices)

    87%13%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 31 apprentices)

    77%23%
  • Taking into account your previous learning(selected by 31 apprentices)

    77%23%
  • Giving you relevant training that helps you perform your job better(selected by 31 apprentices)

    81%19%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 31 apprentices)

    87%13%

Support

  • Helping you learn new skills and develop existing ones(selected by 31 apprentices)

    84%16%
  • Supporting you and your apprenticeship(selected by 31 apprentices)

    81%19%
  • Resolving any issues you have(selected by 31 apprentices)

    90%10%
  • Preparing you for success in your future career(selected by 31 apprentices)

    84%16%
Communication
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you 74% 26%
Ensuring you understand the requirements of your end-point assessment 68% 32%
Organisation
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training 81% 19%
Providing accessible training resources 87% 13%
Balancing online learning with classroom-based training to suit your apprenticeship 77% 23%
Taking into account your previous learning 77% 23%
Giving you relevant training that helps you perform your job better 81% 19%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 87% 13%
Support
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones 84% 16%
Supporting you and your apprenticeship 81% 19%
Resolving any issues you have 90% 10%
Preparing you for success in your future career 84% 16%

1 August 2021 to 31 July 2022

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (22 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 8 employers)

    62%38%
  • Communication with employers(selected by 16 employers)

    69%31%
  • Getting new apprentices started(selected by 12 employers)

    83%17%
  • Improving apprentice skills(selected by 6 employers)

    83%17%
  • Working with small numbers of apprentices(selected by 6 employers)

    50%50%
  • Initial assessment of apprentices(selected by 8 employers)

    88%12%
  • Reporting on progress of apprentices(selected by 7 employers)

    71%29%
  • Adapting to my needs(selected by 9 employers)

    78%22%
  • Training facilities(selected by 2 employers)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 62% 38% 8
Communication with employers 69% 31% 16
Getting new apprentices started 83% 17% 12
Improving apprentice skills 83% 17% 6
Working with small numbers of apprentices 50% 50% 6
Initial assessment of apprentices 88% 12% 8
Reporting on progress of apprentices 71% 29% 7
Adapting to my needs 78% 22% 9
Training facilities 100% 0% 2

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to 31 July 2021

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (20 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 9 employers)

    33%67%
  • Communication with employers(selected by 18 employers)

    72%28%
  • Getting new apprentices started(selected by 8 employers)

    62%38%
  • Improving apprentice skills(selected by 7 employers)

    57%43%
  • Working with small numbers of apprentices(selected by 2 employers)

    100%0%
  • Initial assessment of apprentices(selected by 4 employers)

    50%50%
  • Reporting on progress of apprentices(selected by 16 employers)

    31%69%
  • Adapting to my needs(selected by 8 employers)

    88%12%
  • Training facilities(selected by 4 employers)

    50%50%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 33% 67% 9
Communication with employers 72% 28% 18
Getting new apprentices started 62% 38% 8
Improving apprentice skills 57% 43% 7
Working with small numbers of apprentices 100% 0% 2
Initial assessment of apprentices 50% 50% 4
Reporting on progress of apprentices 31% 69% 16
Adapting to my needs 88% 12% 8
Training facilities 50% 50% 4

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to today

These reviews are for all courses delivered by this provider in the last 5 academic years.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (45 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 19 employers)

    42%58%
  • Communication with employers(selected by 37 employers)

    68%32%
  • Getting new apprentices started(selected by 21 employers)

    76%24%
  • Improving apprentice skills(selected by 14 employers)

    71%29%
  • Working with small numbers of apprentices(selected by 10 employers)

    70%30%
  • Initial assessment of apprentices(selected by 13 employers)

    77%23%
  • Reporting on progress of apprentices(selected by 24 employers)

    46%54%
  • Adapting to my needs(selected by 17 employers)

    82%18%
  • Training facilities(selected by 6 employers)

    67%33%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 42% 58% 19
Communication with employers 68% 32% 37
Getting new apprentices started 76% 24% 21
Improving apprentice skills 71% 29% 14
Working with small numbers of apprentices 70% 30% 10
Initial assessment of apprentices 77% 23% 13
Reporting on progress of apprentices 46% 54% 24
Adapting to my needs 82% 18% 17
Training facilities 67% 33% 6

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (87 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices who said this was to a reasonable standard
  • Percentage of apprentices who said this was not to a reasonable standard

Communication

  • Communicating clearly with you(selected by 87 apprentices)

    84%16%
  • Ensuring you understand the requirements of your end-point assessment(selected by 87 apprentices)

    86%14%

Organisation

  • Organising well-structured training(selected by 87 apprentices)

    86%14%
  • Providing accessible training resources(selected by 87 apprentices)

    90%10%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 87 apprentices)

    82%18%
  • Taking into account your previous learning(selected by 87 apprentices)

    86%14%
  • Giving you relevant training that helps you perform your job better(selected by 87 apprentices)

    89%11%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 87 apprentices)

    87%13%

Support

  • Helping you learn new skills and develop existing ones(selected by 87 apprentices)

    91%9%
  • Supporting you and your apprenticeship(selected by 87 apprentices)

    89%11%
  • Resolving any issues you have(selected by 87 apprentices)

    92%8%
  • Preparing you for success in your future career(selected by 87 apprentices)

    89%11%
Communication
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you 84% 16%
Ensuring you understand the requirements of your end-point assessment 86% 14%
Organisation
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training 86% 14%
Providing accessible training resources 90% 10%
Balancing online learning with classroom-based training to suit your apprenticeship 82% 18%
Taking into account your previous learning 86% 14%
Giving you relevant training that helps you perform your job better 89% 11%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 87% 13%
Support
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones 91% 9%
Supporting you and your apprenticeship 89% 11%
Resolving any issues you have 92% 8%
Preparing you for success in your future career 89% 11%

Contact this training provider

Registered address
13 Riduna Park, Station Road, Melton, Woodbridge, IP12 1QT
Telephone
0333 323 9690

Training provider overview and courses delivered

View 9 courses delivered by this training provider

Although new to apprenticeships for 2017 we have been an Approved Centre for the ILM since our inception in 2012. In 2018 we became Strategic Partners with the CMI, delivering apprenticeships as well as accredited programmes.

Key features of working with us include:

  • Fully qualified and experienced Training Consultants with a passion for leadership and management
  • A blended programme with classroom and guided learning activities
  • Access to other tools including psychometrics and 360? Feedback
  • Programmes designed bespoke to your organisation
  • Full needs analysis and programme evaluation
  • Level 3, 4, 5, 6 and 7 apprenticeships available

For general information about this provider, such as the total participation and achievement rate for all courses they deliver, view our provider details page for LIGHTHOUSE (TRAINING AND DEVELOPMENT) LTD .

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LIGHTHOUSE (TRAINING AND DEVELOPMENT) LTD is 1 of 295 training providers for Customer service specialist (level 3).

View training providers for this course