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Training provider

PERFORMANCE LEARNING GROUP LTD

Employer reviews

Excellent (19 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 93% 7% 14
Providing the right training at the right time 100% 0% 10
Reporting on progress of apprentices 80% 20% 10
Working with small numbers of apprentices 100% 0% 6
Adapting to my needs 100% 0% 6
Improving apprentice skills 60% 40% 5
Getting new apprentices started 100% 0% 4
Initial assessment of apprentices 100% 0% 4
Training facilities 0% 100% 1

Apprentice reviews

Excellent (24 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 79% 21%
Ensuring you understand the requirements of your end-point assessment 88% 12%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 92% 8%
Providing accessible training resources 96% 4%
Balancing online learning with classroom-based training to suit your apprenticeship 88% 12%
Taking into account your previous learning 96% 4%
Giving you relevant training that helps you perform your job better 83% 17%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 92% 8%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 92% 8%
Supporting you and your apprenticeship 92% 8%
Resolving any issues you have 96% 4%
Preparing you for success in your future career 88% 12%

Provider overview

Performance Learning Group are training and development specialists who are experienced in delivering apprenticeships on a Nationwide basis in Hospitality, Business Management and Training & Development. As directors we have over 40 years experience in the industry. Whether you want to design a fully fledged apprenticeship programme, or support with internal training, let our experts guide you and deliver outstanding experiences for your business and your people. We provide an end to end service that is tailored to suit your business needs, as well as making sure your apprentice gets the best support available to help them become the future of your company.

Apprenticeship training course

Customer service specialist (level 3)

61% achievement rate (out of 40 apprentices)

43% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

Canterbury, Kent Remove location

PERFORMANCE LEARNING GROUP LTD’s training options

Head office 56.9 miles away

Unit 5, Ducketts Wharf, South Street, Bishop's Stortford, CM23 3AR

  • available At apprentice’s workplace (national)
  • available Day release: 54.4 miles away
  • available Block release: 54.4 miles away

Day and block release address

Davic House, Unit 3, The Maltings, Station Road, Sawbridgeworth, Herts, CM21 9JX

Contact this provider about this course

Telephone
01279898763
Shortlisted

PERFORMANCE LEARNING GROUP LTD is 1 of 314 training providers for Customer service specialist (level 3) at the apprenticeship location.

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