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Training provider

THE LINK TRAINING ACADEMY LIMITED

Employer reviews

Excellent (9 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 100% 0% 8
Providing the right training at the right time 100% 0% 6
Improving apprentice skills 100% 0% 4
Reporting on progress of apprentices 67% 33% 3
Getting new apprentices started 100% 0% 2
Working with small numbers of apprentices 100% 0% 2
Initial assessment of apprentices 50% 50% 2
Adapting to my needs 100% 0% 2
Training facilities 0% 100% 1

Apprentice reviews

Good (5 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 80% 20%
Ensuring you understand the requirements of your end-point assessment 100% 0%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 80% 20%
Providing accessible training resources 80% 20%
Balancing online learning with classroom-based training to suit your apprenticeship 80% 20%
Taking into account your previous learning 100% 0%
Giving you relevant training that helps you perform your job better 100% 0%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 80% 20%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 100% 0%
Supporting you and your apprenticeship 100% 0%
Resolving any issues you have 100% 0%
Preparing you for success in your future career 80% 20%

Provider overview

At The Link Training Academy, we are dedicated and passionate about enterprise and business. Our mission is to support employers, local, regional and national to utilise the apprenticeship offer to ensure business continuity, succession planning and growth. To do this we offer a tailored programme of apprenticeship programmes starting at apprenticeship entry level 2 and working up to foundation degree level 5 to support businesses. As your training provider, we are committed to ensure that you receive the best possible value for money and time when we prepare the delivery plans apprenticeship programmes and training with you.

Apprenticeship training course

Customer service specialist (level 3)

73% achievement rate (out of 50 apprentices)

43% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

Derby, Derbyshire Remove location

THE LINK TRAINING ACADEMY LIMITED’s training options

Head office 52.7 miles away

19 Brook Street, Huddersfield, HD1 1EB

  • not available At apprentice’s workplace
  • available Day release: 52.7 miles away
  • not available Block release

Day release address

19 Brook Street, Huddersfield, West Yorkshire, HD1 1EB

Contact this provider about this course

Telephone
01484425500
Shortlisted

THE LINK TRAINING ACADEMY LIMITED is 1 of 312 training providers for Customer service specialist (level 3) at the apprenticeship location.

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