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Training provider

Northwest Education And Training Ltd

Employer reviews

Good (31 reviews)

Employer review details
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Communication with employers(selected by 23 employers)

    61%39%
  • Reporting on progress of apprentices(selected by 16 employers)

    38%62%
  • Adapting to my needs(selected by 14 employers)

    71%29%
  • Providing the right training at the right time(selected by 12 employers)

    67%33%
  • Getting new apprentices started(selected by 12 employers)

    92%8%
  • Improving apprentice skills(selected by 10 employers)

    80%20%
  • Initial assessment of apprentices(selected by 9 employers)

    78%22%
  • Working with small numbers of apprentices(selected by 6 employers)

    100%0%
  • Training facilities(selected by 4 employers)

    50%50%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 61% 39% 23
Reporting on progress of apprentices 38% 62% 16
Adapting to my needs 71% 29% 14
Providing the right training at the right time 67% 33% 12
Getting new apprentices started 92% 8% 12
Improving apprentice skills 80% 20% 10
Initial assessment of apprentices 78% 22% 9
Working with small numbers of apprentices 100% 0% 6
Training facilities 50% 50% 4

Apprentice reviews

Good (8 reviews)

Apprentice review details
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you

    88%12%
  • Ensuring you understand the requirements of your end-point assessment

    75%25%

Organisation

  • Organising well-structured training

    38%62%
  • Providing accessible training resources

    100%0%
  • Balancing online learning with classroom-based training to suit your apprenticeship

    75%25%
  • Taking into account your previous learning

    75%25%
  • Giving you relevant training that helps you perform your job better

    62%38%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time

    100%0%

Support

  • Helping you learn new skills and develop existing ones

    75%25%
  • Supporting you and your apprenticeship

    75%25%
  • Resolving any issues you have

    62%38%
  • Preparing you for success in your future career

    75%25%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 88% 12%
Ensuring you understand the requirements of your end-point assessment 75% 25%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 38% 62%
Providing accessible training resources 100% 0%
Balancing online learning with classroom-based training to suit your apprenticeship 75% 25%
Taking into account your previous learning 75% 25%
Giving you relevant training that helps you perform your job better 62% 38%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 100% 0%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 75% 25%
Supporting you and your apprenticeship 75% 25%
Resolving any issues you have 62% 38%
Preparing you for success in your future career 75% 25%

Provider overview

Northwest Education Training (NWEAT) are an established leading training provider with national provision and a personal approach. Specialising across sectors within Manufacturing, Logistics, Insurance, Financial, Housing, Healthcare, NHS, Retail Construction. We received a Grade 2 (Good) during an Ofsted inspection in October 2019. We have been commended by operators, employers and awarding bodies as providing high quality apprenticeships and raising the skills of their employees. By successfully balancing apprenticeship delivery with your operational needs we increase the chances for your employees to successfully complete and achieve their apprenticeship.

Apprenticeship training course

Customer service specialist (level 3)

Apprenticeship location

Salford, Greater Manchester Remove location

Northwest Education And Training Ltd’s training options

Head office 27.7 miles away

Unit 9, 100 Sefton Lane, Sefton Lane, Liverpool, L31 8BT

  • available At apprentice’s workplace (national)
  • not available Day release
  • not available Block release

Contact this provider about this course

Telephone
01515264949
Shortlisted

Northwest Education And Training Ltd is 1 of 312 training providers for Customer service specialist (level 3) at the apprenticeship location.

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