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Training provider

ZENITH PEOPLE LIMITED

Employer reviews

Excellent (24 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 68% 32% 19
Improving apprentice skills 92% 8% 12
Providing the right training at the right time 90% 10% 10
Reporting on progress of apprentices 80% 20% 10
Adapting to my needs 89% 11% 9
Getting new apprentices started 60% 40% 5
Initial assessment of apprentices 75% 25% 4
Working with small numbers of apprentices 100% 0% 2
Training facilities 100% 0% 2

Apprentice reviews

Good (7 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 100% 0%
Ensuring you understand the requirements of your end-point assessment 100% 0%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 86% 14%
Providing accessible training resources 86% 14%
Balancing online learning with classroom-based training to suit your apprenticeship 86% 14%
Taking into account your previous learning 71% 29%
Giving you relevant training that helps you perform your job better 71% 29%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 71% 29%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 86% 14%
Supporting you and your apprenticeship 100% 0%
Resolving any issues you have 100% 0%
Preparing you for success in your future career 86% 14%

Provider overview

Zenith People Ltd is a vibrant, employer orientated recruitment and training business, offering recruitment and training services to young people and adults across the North East. Operating in a broad range of sectors - from Manufacturing & Engineering, through IT & Financial Services, to Contact Centre & Hospitality - we tailor our training delivery to the needs of both our individual apprentices and our employers.

Designing bespoke programmes for our employer partners - across pre-employment training, traineeships and apprenticeships - we work to ensure that all of our training is geared towards supporting the achievement of their financial, cultural and operational business objectives, and a tangible return on investment can be demonstrated.

Apprenticeship training course

Customer service specialist (level 3)

56% achievement rate (out of 10 apprentices)

43% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

Greater Manchester, Cheshire Remove location

ZENITH PEOPLE LIMITED’s training options

Head office 115.4 miles away

10 Merchant Court, Monkton Business Park South, Hebburn, NE31 2EX

  • available At apprentice’s workplace
  • available Day release: 115.3 miles away
  • not available Block release

Day release address

10 MERCHANT COURT, MONKTON BUSINESS PARK SOUTH, HEBBURN, Tyne & Wear, NE31 2EX

Contact this provider about this course

Telephone
0191 427 4662
Shortlisted

ZENITH PEOPLE LIMITED is 1 of 314 training providers for Customer service specialist (level 3) at the apprenticeship location.

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