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Training provider

PIER TECHNOLOGY LTD

Employer reviews

Good (22 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 56% 44% 16
Getting new apprentices started 100% 0% 16
Adapting to my needs 73% 27% 11
Working with small numbers of apprentices 90% 10% 10
Reporting on progress of apprentices 40% 60% 10
Initial assessment of apprentices 86% 14% 7
Providing the right training at the right time 67% 33% 6
Improving apprentice skills 33% 67% 6
Training facilities 25% 75% 4

Apprentice reviews

Good (29 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 72% 28%
Ensuring you understand the requirements of your end-point assessment 90% 10%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 83% 17%
Providing accessible training resources 90% 10%
Balancing online learning with classroom-based training to suit your apprenticeship 62% 38%
Taking into account your previous learning 79% 21%
Giving you relevant training that helps you perform your job better 79% 21%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 79% 21%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 83% 17%
Supporting you and your apprenticeship 86% 14%
Resolving any issues you have 79% 21%
Preparing you for success in your future career 79% 21%

Provider overview

Pier Training is recognised by Ofsted as ‘Good’ under the Education Inspection Framework. We deliver clinical healthcare and professional services apprenticeship standards to public and private sector organisations.

Formed in 2011, our staff are fully qualified with wealth of experience in the sector they deal with. Training is delivered to match working time of employees including shift patterns to avoid disruption to business. We support apprentices at different levels with varied abilities and prior skill sets. Our programmes are designed to support employers’ collective goals, providing bespoke training option for apprentices. Our teaching methods incorporate a solution for all capabilities.

Apprenticeship training course

Customer service specialist (level 3)

50% achievement rate (out of 10 apprentices)

43% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

Solihull, West Midlands Remove location

PIER TECHNOLOGY LTD’s training options

Head office 5.8 miles away

43 Calthorpe Road, Edgbaston, Birmingham, B15 1TS

  • available At apprentice’s workplace
  • not available Day release
  • not available Block release

Contact this provider about this course

Telephone
01217400429
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PIER TECHNOLOGY LTD is 1 of 314 training providers for Customer service specialist (level 3) at the apprenticeship location.

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