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Training provider

PENSHAW VIEW TRAINING LIMITED

UKPRN 10038931

Customer service specialist (level 3)

Training options for this course

This provider offers these training options for this course in WA3 Salford. You can remove or change your location . This may change what options are available.

If there are multiple training options, the apprentice may do a combination of these. You'll need to contact the provider to confirm what training they offer.

Training option Location

At apprentice's workplace

Training at the employer's location.

This provider has said they do not deliver training at apprentice's workplaces in your region.

Course achievements and participation

Achievements

No data

There is not enough data to show the achievement rate for this course. This may be because a small number of apprentices completed this course, or this is a new course for this provider.

Participation

1

apprentice have completed this course and taken their end-point assessment with this provider since 2020

Course-level data collected by the Department for Education.

Training provider information

Employer and apprentice reviews for this training provider

Employers

Good

average review from 1 employer when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Apprentices

Good

average review from 23 apprentices when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Combined reviews for all courses delivered by this provider in the last full academic year (2023 to 2024). Data collected by Department for Education.
View reviews with feedback from the last 5 years

1 August 2024 to today

These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers have given feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (17 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you(selected by 17 apprentices)

    65%35%
  • Ensuring you understand the requirements of your end-point assessment(selected by 17 apprentices)

    82%18%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Organisation

  • Organising well-structured training(selected by 17 apprentices)

    65%35%
  • Providing accessible training resources(selected by 17 apprentices)

    94%6%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 17 apprentices)

    59%41%
  • Taking into account your previous learning(selected by 17 apprentices)

    65%35%
  • Giving you relevant training that helps you perform your job better(selected by 17 apprentices)

    71%29%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 17 apprentices)

    76%24%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Support

  • Helping you learn new skills and develop existing ones(selected by 17 apprentices)

    94%6%
  • Supporting you and your apprenticeship(selected by 17 apprentices)

    71%29%
  • Resolving any issues you have(selected by 17 apprentices)

    71%29%
  • Preparing you for success in your future career(selected by 17 apprentices)

    76%24%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 65% 35%
Ensuring you understand the requirements of your end-point assessment 82% 18%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 65% 35%
Providing accessible training resources 94% 6%
Balancing online learning with classroom-based training to suit your apprenticeship 59% 41%
Taking into account your previous learning 65% 35%
Giving you relevant training that helps you perform your job better 71% 29%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 76% 24%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 94% 6%
Supporting you and your apprenticeship 71% 29%
Resolving any issues you have 71% 29%
Preparing you for success in your future career 76% 24%

1 August 2023 to 31 July 2024

These reviews are for all courses delivered by this provider in the last full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (1 review)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Getting new apprentices started(selected by 1 employer)

    100%0%
  • Improving apprentice skills(selected by 1 employer)

    100%0%
  • Reporting on progress of apprentices(selected by 1 employer)

    0%100%
  • Training facilities(selected by 1 employer)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Getting new apprentices started 100% 0% 1
Improving apprentice skills 100% 0% 1
Reporting on progress of apprentices 0% 100% 1
Training facilities 100% 0% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (23 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you(selected by 23 apprentices)

    65%35%
  • Ensuring you understand the requirements of your end-point assessment(selected by 23 apprentices)

    87%13%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Organisation

  • Organising well-structured training(selected by 23 apprentices)

    74%26%
  • Providing accessible training resources(selected by 23 apprentices)

    83%17%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 23 apprentices)

    57%43%
  • Taking into account your previous learning(selected by 23 apprentices)

    87%13%
  • Giving you relevant training that helps you perform your job better(selected by 23 apprentices)

    78%22%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 23 apprentices)

    78%22%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Support

  • Helping you learn new skills and develop existing ones(selected by 23 apprentices)

    78%22%
  • Supporting you and your apprenticeship(selected by 23 apprentices)

    74%26%
  • Resolving any issues you have(selected by 23 apprentices)

    74%26%
  • Preparing you for success in your future career(selected by 23 apprentices)

    74%26%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 65% 35%
Ensuring you understand the requirements of your end-point assessment 87% 13%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 74% 26%
Providing accessible training resources 83% 17%
Balancing online learning with classroom-based training to suit your apprenticeship 57% 43%
Taking into account your previous learning 87% 13%
Giving you relevant training that helps you perform your job better 78% 22%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 78% 22%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 78% 22%
Supporting you and your apprenticeship 74% 26%
Resolving any issues you have 74% 26%
Preparing you for success in your future career 74% 26%

1 August 2022 to 31 July 2023

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (9 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 4 employers)

    100%0%
  • Communication with employers(selected by 3 employers)

    100%0%
  • Getting new apprentices started(selected by 5 employers)

    80%20%
  • Working with small numbers of apprentices(selected by 5 employers)

    100%0%
  • Initial assessment of apprentices(selected by 2 employers)

    100%0%
  • Reporting on progress of apprentices(selected by 4 employers)

    50%50%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 100% 0% 4
Communication with employers 100% 0% 3
Getting new apprentices started 80% 20% 5
Working with small numbers of apprentices 100% 0% 5
Initial assessment of apprentices 100% 0% 2
Reporting on progress of apprentices 50% 50% 4

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (18 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you(selected by 18 apprentices)

    83%17%
  • Ensuring you understand the requirements of your end-point assessment(selected by 18 apprentices)

    89%11%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Organisation

  • Organising well-structured training(selected by 18 apprentices)

    78%22%
  • Providing accessible training resources(selected by 18 apprentices)

    89%11%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 18 apprentices)

    78%22%
  • Taking into account your previous learning(selected by 18 apprentices)

    72%28%
  • Giving you relevant training that helps you perform your job better(selected by 18 apprentices)

    83%17%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 18 apprentices)

    83%17%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Support

  • Helping you learn new skills and develop existing ones(selected by 18 apprentices)

    100%0%
  • Supporting you and your apprenticeship(selected by 18 apprentices)

    89%11%
  • Resolving any issues you have(selected by 18 apprentices)

    83%17%
  • Preparing you for success in your future career(selected by 18 apprentices)

    83%17%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 83% 17%
Ensuring you understand the requirements of your end-point assessment 89% 11%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 78% 22%
Providing accessible training resources 89% 11%
Balancing online learning with classroom-based training to suit your apprenticeship 78% 22%
Taking into account your previous learning 72% 28%
Giving you relevant training that helps you perform your job better 83% 17%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 83% 17%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 100% 0%
Supporting you and your apprenticeship 89% 11%
Resolving any issues you have 83% 17%
Preparing you for success in your future career 83% 17%

1 August 2021 to 31 July 2022

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (31 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 9 employers)

    56%44%
  • Communication with employers(selected by 20 employers)

    65%35%
  • Getting new apprentices started(selected by 8 employers)

    88%12%
  • Improving apprentice skills(selected by 7 employers)

    86%14%
  • Working with small numbers of apprentices(selected by 10 employers)

    80%20%
  • Initial assessment of apprentices(selected by 6 employers)

    83%17%
  • Reporting on progress of apprentices(selected by 13 employers)

    77%23%
  • Adapting to my needs(selected by 6 employers)

    83%17%
  • Training facilities(selected by 2 employers)

    0%100%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 56% 44% 9
Communication with employers 65% 35% 20
Getting new apprentices started 88% 12% 8
Improving apprentice skills 86% 14% 7
Working with small numbers of apprentices 80% 20% 10
Initial assessment of apprentices 83% 17% 6
Reporting on progress of apprentices 77% 23% 13
Adapting to my needs 83% 17% 6
Training facilities 0% 100% 2

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to 31 July 2021

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (31 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 6 employers)

    83%17%
  • Communication with employers(selected by 20 employers)

    75%25%
  • Getting new apprentices started(selected by 12 employers)

    83%17%
  • Improving apprentice skills(selected by 7 employers)

    100%0%
  • Working with small numbers of apprentices(selected by 13 employers)

    100%0%
  • Initial assessment of apprentices(selected by 9 employers)

    100%0%
  • Reporting on progress of apprentices(selected by 16 employers)

    44%56%
  • Adapting to my needs(selected by 7 employers)

    86%14%
  • Training facilities(selected by 3 employers)

    33%67%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 83% 17% 6
Communication with employers 75% 25% 20
Getting new apprentices started 83% 17% 12
Improving apprentice skills 100% 0% 7
Working with small numbers of apprentices 100% 0% 13
Initial assessment of apprentices 100% 0% 9
Reporting on progress of apprentices 44% 56% 16
Adapting to my needs 86% 14% 7
Training facilities 33% 67% 3

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to today

These reviews are for all courses delivered by this provider in the last 5 academic years.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (72 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 19 employers)

    74%26%
  • Communication with employers(selected by 43 employers)

    72%28%
  • Getting new apprentices started(selected by 26 employers)

    85%15%
  • Improving apprentice skills(selected by 15 employers)

    93%7%
  • Working with small numbers of apprentices(selected by 28 employers)

    93%7%
  • Initial assessment of apprentices(selected by 17 employers)

    94%6%
  • Reporting on progress of apprentices(selected by 34 employers)

    56%44%
  • Adapting to my needs(selected by 13 employers)

    85%15%
  • Training facilities(selected by 6 employers)

    33%67%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 74% 26% 19
Communication with employers 72% 28% 43
Getting new apprentices started 85% 15% 26
Improving apprentice skills 93% 7% 15
Working with small numbers of apprentices 93% 7% 28
Initial assessment of apprentices 94% 6% 17
Reporting on progress of apprentices 56% 44% 34
Adapting to my needs 85% 15% 13
Training facilities 33% 67% 6

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (58 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you(selected by 58 apprentices)

    71%29%
  • Ensuring you understand the requirements of your end-point assessment(selected by 58 apprentices)

    86%14%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Organisation

  • Organising well-structured training(selected by 58 apprentices)

    72%28%
  • Providing accessible training resources(selected by 58 apprentices)

    88%12%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 58 apprentices)

    64%36%
  • Taking into account your previous learning(selected by 58 apprentices)

    76%24%
  • Giving you relevant training that helps you perform your job better(selected by 58 apprentices)

    78%22%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 58 apprentices)

    79%21%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Support

  • Helping you learn new skills and develop existing ones(selected by 58 apprentices)

    90%10%
  • Supporting you and your apprenticeship(selected by 58 apprentices)

    78%22%
  • Resolving any issues you have(selected by 58 apprentices)

    76%24%
  • Preparing you for success in your future career(selected by 58 apprentices)

    78%22%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 71% 29%
Ensuring you understand the requirements of your end-point assessment 86% 14%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 72% 28%
Providing accessible training resources 88% 12%
Balancing online learning with classroom-based training to suit your apprenticeship 64% 36%
Taking into account your previous learning 76% 24%
Giving you relevant training that helps you perform your job better 78% 22%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 79% 21%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 90% 10%
Supporting you and your apprenticeship 78% 22%
Resolving any issues you have 76% 24%
Preparing you for success in your future career 78% 22%

Contact this training provider

Registered address
11 Ashdale, Houghton Le Spring, DH4 7SL
Telephone
0191 5437177

Training provider overview and courses delivered

View 18 courses delivered by this training provider

Penshaw View Training (PVT) are experts in delivering apprenticeships in a variety of sectors. We offer a bespoke service to employers to ensure a contextualised, unique training service, which best meets the needs of your business. Our unique service gives you a one stop training solution to train your employees and new recruits. PVT are a responsible and responsive organisation, with a wide network of contacts. We have vast experience in developing, maintaining and improving large-scale and complex training delivery models to suit the needs of employers like you.

We seek to create relationships with forward thinking employers who invest in their workforce to achieve better results. PVT has a national presence with a local feel.

For general information about this provider, such as the total participation and achievement rate for all courses they deliver, view our provider details page for PENSHAW VIEW TRAINING LIMITED .

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Shortlisted

PENSHAW VIEW TRAINING LIMITED is 1 of 295 training providers for Customer service specialist (level 3).

View training providers for this course