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Training provider

CROWN VOCATIONAL TRAINING LIMITED

Employer reviews

Excellent (16 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 90% 10% 10
Improving apprentice skills 88% 12% 8
Providing the right training at the right time 100% 0% 6
Getting new apprentices started 67% 33% 6
Reporting on progress of apprentices 50% 50% 6
Adapting to my needs 20% 80% 5
Training facilities 20% 80% 5
Working with small numbers of apprentices 100% 0% 4
Initial assessment of apprentices 67% 33% 3

Apprentice reviews

Excellent (14 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 100% 0%
Ensuring you understand the requirements of your end-point assessment 93% 7%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 93% 7%
Providing accessible training resources 93% 7%
Balancing online learning with classroom-based training to suit your apprenticeship 93% 7%
Taking into account your previous learning 93% 7%
Giving you relevant training that helps you perform your job better 86% 14%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 93% 7%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 93% 7%
Supporting you and your apprenticeship 100% 0%
Resolving any issues you have 100% 0%
Preparing you for success in your future career 86% 14%

Provider overview

Crown have been providing Work-Based Learning and apprenticeships for over 40 years. We specialise in providing high quality vocational training. We work closely with companies to understand their individual needs and tailor our service for both employer and apprentice. We offer a first-class apprenticeship recruitment service carrying out initial interviews and screening to ensure you find the right apprentice. We offer CPD training for existing staff which may be accessed under the apprenticeship scheme and designed to meet your business needs. Our staff are occupational experts, qualified to provide training and assessment across a range of industries so you will be working with someone who has an understanding of your business.

Apprenticeship training course

Customer service specialist (level 3)

41% achievement rate (out of 60 apprentices)

43% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

Newcastle upon Tyne, Tyne & Wear Remove location

CROWN VOCATIONAL TRAINING LIMITED’s training options

Head office 257.8 miles away

32 Clarence Street, Southend-On-Sea, SS1 1BD

  • available At apprentice’s workplace (national)
  • available Day release: 256.6 miles away
  • not available Block release

Day release address

845 London Road, Westcliff-on-Sea, Essex, SS0 9SZ

Contact this provider about this course

Telephone
01702 597499
Shortlisted

CROWN VOCATIONAL TRAINING LIMITED is 1 of 312 training providers for Customer service specialist (level 3) at the apprenticeship location.

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