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Training provider

QUEST TRAINING SOUTH EAST LTD

Employer reviews

Excellent (31 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 58% 42% 24
Reporting on progress of apprentices 30% 70% 23
Providing the right training at the right time 91% 9% 11
Getting new apprentices started 89% 11% 9
Working with small numbers of apprentices 100% 0% 9
Initial assessment of apprentices 78% 22% 9
Improving apprentice skills 75% 25% 8
Adapting to my needs 100% 0% 7
Training facilities 100% 0% 1

Apprentice reviews

Good (26 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 88% 12%
Ensuring you understand the requirements of your end-point assessment 77% 23%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 85% 15%
Providing accessible training resources 81% 19%
Balancing online learning with classroom-based training to suit your apprenticeship 58% 42%
Taking into account your previous learning 85% 15%
Giving you relevant training that helps you perform your job better 81% 19%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 88% 12%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 85% 15%
Supporting you and your apprenticeship 85% 15%
Resolving any issues you have 85% 15%
Preparing you for success in your future career 88% 12%

Provider overview

Quest have been successfully delivering apprenticeship programmes since 2010. Quest's non-selective policy ensures some form of training is available to all apprentices referred. Employers and apprentices receive high quality, clear information at the outset allowing them to make informed choices about the course and level that is appropriate. Our bank of approved apprenticeships offers a wide range of pathways, and bespoke training to enhance employers' requirements and fulfill the wider aspects of their staff CPD. This apprenticeship is delivered entirely on employer premises by specialist, vocationally competent and qualified assessors.

Apprenticeship training course

Customer service specialist (level 3)

Apprenticeship location

EC1V 1NH Remove location

QUEST TRAINING SOUTH EAST LTD’s training options

Head office 60.8 miles away

8 Ormonde Court, Hythe, CT21 6DP

  • available At apprentice’s workplace (national)
  • not available Day release
  • not available Block release

Contact this provider about this course

Telephone
01474 704441
Shortlisted

QUEST TRAINING SOUTH EAST LTD is 1 of 316 training providers for Customer service specialist (level 3) at the apprenticeship location.

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