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Training provider

QOMMUNICATE LTD

UKPRN 10032616

Customer service specialist (level 3)

Training options for this course

This provider offers these training options for this course in L18 Liverpool. You can remove or change your location . This may change what options are available.

If there are multiple training options, the apprentice may do a combination of these. You'll need to contact the provider to confirm what training they offer.

Training option Location

At apprentice's workplace

Training at the employer's location.

0.0 miles to apprentice's work location

Course achievements and participation

Achievements

No data

There is not enough data to show the achievement rate for this course. This may be because a small number of apprentices completed this course, or this is a new course for this provider.

Participation

10

apprentices have completed this course and taken their end-point assessment with this provider since 2022

Course-level data collected by the Department for Education.

Training provider information

Employer and apprentice reviews for this training provider

Employers

No reviews

Not enough employers have reviewed this provider.

Apprentices

Good

average review from 12 apprentices when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Combined reviews for all courses delivered by this provider in the last full academic year (2023 to 2024). Data collected by Department for Education.
View reviews with feedback from the last 5 years

1 August 2024 to today

These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (6 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 4 employers)

    75%25%
  • Communication with employers(selected by 5 employers)

    100%0%
  • Getting new apprentices started(selected by 1 employer)

    0%100%
  • Improving apprentice skills(selected by 3 employers)

    100%0%
  • Initial assessment of apprentices(selected by 1 employer)

    100%0%
  • Reporting on progress of apprentices(selected by 2 employers)

    100%0%
  • Adapting to my needs(selected by 3 employers)

    67%33%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 75% 25% 4
Communication with employers 100% 0% 5
Getting new apprentices started 0% 100% 1
Improving apprentice skills 100% 0% 3
Initial assessment of apprentices 100% 0% 1
Reporting on progress of apprentices 100% 0% 2
Adapting to my needs 67% 33% 3

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (37 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices who said this was to a reasonable standard
  • Percentage of apprentices who said this was not to a reasonable standard

Communication

  • Communicating clearly with you(selected by 37 apprentices)

    89%11%
  • Ensuring you understand the requirements of your end-point assessment(selected by 37 apprentices)

    89%11%

Organisation

  • Organising well-structured training(selected by 37 apprentices)

    81%19%
  • Providing accessible training resources(selected by 37 apprentices)

    81%19%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 37 apprentices)

    81%19%
  • Taking into account your previous learning(selected by 37 apprentices)

    86%14%
  • Giving you relevant training that helps you perform your job better(selected by 37 apprentices)

    84%16%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 37 apprentices)

    86%14%

Support

  • Helping you learn new skills and develop existing ones(selected by 37 apprentices)

    84%16%
  • Supporting you and your apprenticeship(selected by 37 apprentices)

    86%14%
  • Resolving any issues you have(selected by 37 apprentices)

    86%14%
  • Preparing you for success in your future career(selected by 37 apprentices)

    81%19%
Communication
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you 89% 11%
Ensuring you understand the requirements of your end-point assessment 89% 11%
Organisation
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training 81% 19%
Providing accessible training resources 81% 19%
Balancing online learning with classroom-based training to suit your apprenticeship 81% 19%
Taking into account your previous learning 86% 14%
Giving you relevant training that helps you perform your job better 84% 16%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 86% 14%
Support
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones 84% 16%
Supporting you and your apprenticeship 86% 14%
Resolving any issues you have 86% 14%
Preparing you for success in your future career 81% 19%

1 August 2023 to 31 July 2024

These reviews are for all courses delivered by this provider in the last full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers gave feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (12 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices who said this was to a reasonable standard
  • Percentage of apprentices who said this was not to a reasonable standard

Communication

  • Communicating clearly with you(selected by 12 apprentices)

    67%33%
  • Ensuring you understand the requirements of your end-point assessment(selected by 12 apprentices)

    75%25%

Organisation

  • Organising well-structured training(selected by 12 apprentices)

    67%33%
  • Providing accessible training resources(selected by 12 apprentices)

    67%33%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 12 apprentices)

    58%42%
  • Taking into account your previous learning(selected by 12 apprentices)

    58%42%
  • Giving you relevant training that helps you perform your job better(selected by 12 apprentices)

    58%42%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 12 apprentices)

    67%33%

Support

  • Helping you learn new skills and develop existing ones(selected by 12 apprentices)

    75%25%
  • Supporting you and your apprenticeship(selected by 12 apprentices)

    75%25%
  • Resolving any issues you have(selected by 12 apprentices)

    67%33%
  • Preparing you for success in your future career(selected by 12 apprentices)

    75%25%
Communication
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you 67% 33%
Ensuring you understand the requirements of your end-point assessment 75% 25%
Organisation
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training 67% 33%
Providing accessible training resources 67% 33%
Balancing online learning with classroom-based training to suit your apprenticeship 58% 42%
Taking into account your previous learning 58% 42%
Giving you relevant training that helps you perform your job better 58% 42%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 67% 33%
Support
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones 75% 25%
Supporting you and your apprenticeship 75% 25%
Resolving any issues you have 67% 33%
Preparing you for success in your future career 75% 25%

1 August 2022 to 31 July 2023

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (1 review)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 1 employer)

    100%0%
  • Improving apprentice skills(selected by 1 employer)

    100%0%
  • Adapting to my needs(selected by 1 employer)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 100% 0% 1
Improving apprentice skills 100% 0% 1
Adapting to my needs 100% 0% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2021 to 31 July 2022

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (6 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 5 employers)

    80%20%
  • Communication with employers(selected by 2 employers)

    50%50%
  • Improving apprentice skills(selected by 5 employers)

    100%0%
  • Reporting on progress of apprentices(selected by 2 employers)

    50%50%
  • Adapting to my needs(selected by 4 employers)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 80% 20% 5
Communication with employers 50% 50% 2
Improving apprentice skills 100% 0% 5
Reporting on progress of apprentices 50% 50% 2
Adapting to my needs 100% 0% 4

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to 31 July 2021

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (3 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 3 employers)

    100%0%
  • Communication with employers(selected by 2 employers)

    100%0%
  • Improving apprentice skills(selected by 3 employers)

    100%0%
  • Adapting to my needs(selected by 1 employer)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 100% 0% 3
Communication with employers 100% 0% 2
Improving apprentice skills 100% 0% 3
Adapting to my needs 100% 0% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to today

These reviews are for all courses delivered by this provider in the last 5 academic years.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (16 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 13 employers)

    85%15%
  • Communication with employers(selected by 9 employers)

    89%11%
  • Getting new apprentices started(selected by 1 employer)

    0%100%
  • Improving apprentice skills(selected by 12 employers)

    100%0%
  • Initial assessment of apprentices(selected by 1 employer)

    100%0%
  • Reporting on progress of apprentices(selected by 4 employers)

    75%25%
  • Adapting to my needs(selected by 9 employers)

    89%11%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 85% 15% 13
Communication with employers 89% 11% 9
Getting new apprentices started 0% 100% 1
Improving apprentice skills 100% 0% 12
Initial assessment of apprentices 100% 0% 1
Reporting on progress of apprentices 75% 25% 4
Adapting to my needs 89% 11% 9

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (49 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices who said this was to a reasonable standard
  • Percentage of apprentices who said this was not to a reasonable standard

Communication

  • Communicating clearly with you(selected by 49 apprentices)

    84%16%
  • Ensuring you understand the requirements of your end-point assessment(selected by 49 apprentices)

    86%14%

Organisation

  • Organising well-structured training(selected by 49 apprentices)

    78%22%
  • Providing accessible training resources(selected by 49 apprentices)

    78%22%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 49 apprentices)

    76%24%
  • Taking into account your previous learning(selected by 49 apprentices)

    80%20%
  • Giving you relevant training that helps you perform your job better(selected by 49 apprentices)

    78%22%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 49 apprentices)

    82%18%

Support

  • Helping you learn new skills and develop existing ones(selected by 49 apprentices)

    82%18%
  • Supporting you and your apprenticeship(selected by 49 apprentices)

    84%16%
  • Resolving any issues you have(selected by 49 apprentices)

    82%18%
  • Preparing you for success in your future career(selected by 49 apprentices)

    80%20%
Communication
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you 84% 16%
Ensuring you understand the requirements of your end-point assessment 86% 14%
Organisation
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training 78% 22%
Providing accessible training resources 78% 22%
Balancing online learning with classroom-based training to suit your apprenticeship 76% 24%
Taking into account your previous learning 80% 20%
Giving you relevant training that helps you perform your job better 78% 22%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 82% 18%
Support
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones 82% 18%
Supporting you and your apprenticeship 84% 16%
Resolving any issues you have 82% 18%
Preparing you for success in your future career 80% 20%

Contact this training provider

Registered address
Unit 6250, Bishops Court, Solihull Parkway, Birmingham Business Park, Birmingham, B37 7YB
Telephone
07740378781

Training provider overview and courses delivered

View 4 courses delivered by this training provider

At Qommunicate Ltd (trading as Siamo Training) we specialise in the Business Management and Support apprenticeships, which include:

Team Leader or Supervisor Level 3

Operations or Departmental manager Level 5

Senior Leader Level 7

Customer Service Specialist Level 3

Digital Marketer Level 3

Sales Executive Level 4

We have been training apprentices since 2018.

We approximately support 100 new apprentice starts each year.

We cover nationally and can deliver from the employer premises or remotely via Microsoft Teams.

We had our full Ofsted inspection in May 2022 and were graded as a GOOD provider.

For general information about this provider, such as the total participation and achievement rate for all courses they deliver, view our provider details page for QOMMUNICATE LTD .

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Shortlisted

QOMMUNICATE LTD is 1 of 292 training providers for Customer service specialist (level 3).

View training providers for this course

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