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Training provider

ENCOMPASS CONSULTANCY LIMITED

Employer reviews

Good (94 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 59% 41% 63
Getting new apprentices started 91% 9% 43
Reporting on progress of apprentices 21% 79% 39
Providing the right training at the right time 88% 12% 26
Improving apprentice skills 85% 15% 26
Working with small numbers of apprentices 95% 5% 22
Adapting to my needs 90% 10% 21
Initial assessment of apprentices 90% 10% 20
Training facilities 80% 20% 5

Apprentice reviews

Good (33 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 76% 24%
Ensuring you understand the requirements of your end-point assessment 76% 24%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 85% 15%
Providing accessible training resources 88% 12%
Balancing online learning with classroom-based training to suit your apprenticeship 73% 27%
Taking into account your previous learning 73% 27%
Giving you relevant training that helps you perform your job better 76% 24%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 82% 18%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 73% 27%
Supporting you and your apprenticeship 91% 9%
Resolving any issues you have 73% 27%
Preparing you for success in your future career 70% 30%

Provider overview

Encompass Consultancy deliver apprenticeships, advanced learning loans, accredited diplomas, short courses and wraparound consultancy services aimed at adding value to our training offer. These are delivered F2F virtually. Our Trainers and Tutor Assessors are specifically recruited from industries including: management; procurement and supply chain and accountancy, with public and private sector experience. Encompass strive for excellence demonstrated through certification; ISO9001 & 14001, Matrix, IIP Gol, Grade 2 GOOD in our Ofsted visit (Sept 21). Encompass are approved to deliver apprenticeships with 7 Awarding Organisations.

Apprenticeship training course

Customer service specialist (level 3)

Apprenticeship location

Warrington, Cheshire Remove location

ENCOMPASS CONSULTANCY LIMITED’s training options

Head office 167.7 miles away

9th Floor, 107 Cheapside, London, EC2V 6DN

  • not available At apprentice’s workplace
  • available Day release: 87.8 miles away
  • not available Block release

Day release address

6 Redcliff Road, Melton, North Ferriby, East Riding of Yorkshire, HU14 3RS

Contact this provider about this course

Telephone
01482222463
Shortlisted

ENCOMPASS CONSULTANCY LIMITED is 1 of 316 training providers for Customer service specialist (level 3) at the apprenticeship location.

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