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Training provider

TRAINING EVENT SAFETY SOLUTIONS LTD

Employer reviews

Excellent (55 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 48% 52% 31
Working with small numbers of apprentices 97% 3% 31
Improving apprentice skills 85% 15% 26
Getting new apprentices started 48% 52% 25
Reporting on progress of apprentices 38% 62% 21
Initial assessment of apprentices 42% 58% 19
Providing the right training at the right time 87% 13% 15
Adapting to my needs 86% 14% 7
Training facilities 0% 100% 2

Apprentice reviews

Good (56 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 57% 43%
Ensuring you understand the requirements of your end-point assessment 70% 30%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 57% 43%
Providing accessible training resources 70% 30%
Balancing online learning with classroom-based training to suit your apprenticeship 68% 32%
Taking into account your previous learning 75% 25%
Giving you relevant training that helps you perform your job better 77% 23%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 77% 23%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 80% 20%
Supporting you and your apprenticeship 73% 27%
Resolving any issues you have 75% 25%
Preparing you for success in your future career 71% 29%

Provider overview

Training Event Safety Solutions (The Tess Group) is a skills focused, learning and development provider. We have been delivering apprenticeships for over 10 years, so rest assured we have the experience to ensure you and your apprentices get the best from the training. We provide active collaboration, bespoke course tailoring and real return on investment. Our apprenticeships are available for distance learning. We have won numerous awards; including The Signature Awards Promoting Apprenticeships (January 2020).

Apprenticeship training course

Customer service specialist (level 3)

32% achievement rate (out of 20 apprentices)

43% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

TRAINING EVENT SAFETY SOLUTIONS LTD’s training options

Head office

28 Queensbridge, Northampton, NN4 7BF

  • available At apprentice’s workplace
  • not available Day release
  • not available Block release

Apprenticeship location

Check TRAINING EVENT SAFETY SOLUTIONS LTD’s training options for the apprenticeship location.

Contact this provider about this course

Telephone
01604 201500
Shortlisted

TRAINING EVENT SAFETY SOLUTIONS LTD is 1 of 314 training providers for Customer service specialist (level 3).

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