Employer review details
|Statement||Percentage of employers that selected this as a "strength"||Percentage of employers that selected this as "needs improvement"||Total number of employers that selected this statement|
|Communication with employers||62%||38%||48|
|Getting new apprentices started||89%||11%||35|
|Reporting on progress of apprentices||52%||48%||31|
|Improving apprentice skills||84%||16%||19|
|Providing the right training at the right time||67%||33%||18|
|Initial assessment of apprentices||78%||22%||18|
|Adapting to my needs||71%||29%||17|
|Working with small numbers of apprentices||67%||33%||6|
In July 2016 Nova were awarded outstanding grades in all areas by Ofsted. We have 29 sites throughout the West Midlands and East of England and have been delivering education and apprenticeships for over 25 years. We offer a wide variety of courses and apprenticeships. Our achievement rates for apprenticeships are significantly above national averages. In 2015/16 we achieved 83% against the national average of 67% according to data provided by the SFA. We are able to offer e-learning and e-portfolio platforms to our Apprentices and employers. We support and participate in apprenticeship competitions with repeated recent success at Worldskills UK qualifying heats when in November 2016 one of our apprentices competed for a place in the UK national squad in motor vehicle paint refinishing.
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Customer service specialist (level 3)
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3 Lower Lichfield Street, Willenhall, WV13 1PX
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Nova Training is 1 of 332 training providers for Customer service specialist (level 3).