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Training provider

CQM TRAINING AND CONSULTANCY LIMITED

Employer reviews

Excellent (79 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 71% 29% 52
Reporting on progress of apprentices 40% 60% 35
Getting new apprentices started 97% 3% 34
Providing the right training at the right time 90% 10% 30
Initial assessment of apprentices 90% 10% 30
Improving apprentice skills 96% 4% 28
Working with small numbers of apprentices 84% 16% 25
Adapting to my needs 86% 14% 21
Training facilities 83% 17% 6

Apprentice reviews

Excellent (72 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 94% 6%
Ensuring you understand the requirements of your end-point assessment 99% 1%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 93% 7%
Providing accessible training resources 92% 8%
Balancing online learning with classroom-based training to suit your apprenticeship 82% 18%
Taking into account your previous learning 89% 11%
Giving you relevant training that helps you perform your job better 88% 12%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 89% 11%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 90% 10%
Supporting you and your apprenticeship 93% 7%
Resolving any issues you have 90% 10%
Preparing you for success in your future career 86% 14%

Provider overview

CQM T&C have been operating for over 25 years. Our team of industry experienced facilitators deliver performance enhancing training and coaching across a wide range of sectors. We help people undergo life changing, confidence building development allied to significant bottom line business results.

Our adaptable approach truly embeds new skills across our clients' workforce to ensure all changes in culture and behaviour are long-term.

All training is delivered on site at our clients' location. We take time to understand your needs to ensure we accurately measure and achieve all the desired improvements.

From front line staff to senior managers and directors, our apprenticeships are tailored to meet the needs of the individual and business.

Apprenticeship training course

Customer service specialist (level 3)

Apprenticeship location

L18 Liverpool Remove location

CQM TRAINING AND CONSULTANCY LIMITED’s training options

Head office 104.7 miles away

Harborough Grow On Centre, 34 Compass Point, Market Harborough, LE16 9HW

  • available At apprentice’s workplace
  • available Day release: 62.1 miles away
  • available Block release: 62.1 miles away

Day and block release address

S40 1PB

Contact this provider about this course

Telephone
0114 281 3747
Shortlisted

CQM TRAINING AND CONSULTANCY LIMITED is 1 of 314 training providers for Customer service specialist (level 3) at the apprenticeship location.

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