Training provider

NTG TRAINING LTD

Employer reviews

Excellent (23 reviews)

Employer review details

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Communication with employers	89%	11%	19
Reporting on progress of apprentices	83%	17%	12
Working with small numbers of apprentices	100%	0%	9
Adapting to my needs	83%	17%	6
Providing the right training at the right time	100%	0%	5
Getting new apprentices started	100%	0%	5
Initial assessment of apprentices	75%	25%	4
Improving apprentice skills	100%	0%	2

Apprentice reviews

Excellent (50 reviews)

Apprentice review details

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	92%	8%
Ensuring you understand the requirements of your end-point assessment	96%	4%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	92%	8%
Providing accessible training resources	90%	10%
Balancing online learning with classroom-based training to suit your apprenticeship	88%	12%
Taking into account your previous learning	92%	8%
Giving you relevant training that helps you perform your job better	92%	8%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	96%	4%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	90%	10%
Supporting you and your apprenticeship	94%	6%
Resolving any issues you have	92%	8%
Preparing you for success in your future career	94%	6%

Provider overview

NTG Training are a provider specialising in marketing, business, leadership and health and social care apprenticeships, established since 2008. We are based in the North West but work with businesses across England to deliver tailored, goal-focused staff training.

Our tutors are industry experts, passionate about their specialist subjects with years of first-hand experience within their disciplines. NTG Training prides itself on the consistent high feedback scores and five star reviews we receive from both employers and learners.

Recognising the changing landscape and advances in technology, we constantly assess our programme structures to accommodate industry best practice and thought leadership. Delivering quality is our highest priority.

Courses offered

View all 19 courses offered by this provider

Select a course to view locations, training options and contact details.

Adult care worker (level 2)

Business administrator (level 3)

Business analyst (level 4)

Children, young people and families practitioner (level 4)

Cleaning hygiene operative (level 2)

Commercial laundry operative (level 2)

Content creator (level 3)

Customer service practitioner (level 2)

Customer service specialist (level 3)

Digital marketer (level 3)

Lead adult care worker (level 3)

Lead practitioner in adult care (level 4)

Leader in adult care (level 5)

Lean manufacturing operative (level 2)

Marketing manager (level 6)

Multi-channel marketer (level 3)

Operations manager (level 5)

Supply chain warehouse operative (level 2)

Team leader (level 3)

Apprenticeship training course

Customer service specialist (level 3)

63% achievement rate (out of 30 apprentices)

43% national achievement rate

Explain achievement rate

The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

Warrington, Cheshire Remove location

NTG TRAINING LTD’s training options

Head office 22.9 miles away

Office 3, The Meadows, Church Road, Dodleston, Chester, CH4 9NG

• available At apprentice’s workplace (national)
• not available Day release
• not available Block release

Contact this provider about this course

• Email: lee.morris@ntgtraining.co.uk
• Telephone: 01244678100
• Website: https://ntgtraining.co.uk/customer-service-apprenticeship-level-3/

Shortlisted

NTG TRAINING LTD is 1 of 316 training providers for Customer service specialist (level 3) at the apprenticeship location.

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