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Training provider

SOUTH STAFFORDSHIRE COLLEGE

Employer reviews

Good (86 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 48% 52% 56
Reporting on progress of apprentices 15% 85% 47
Getting new apprentices started 78% 22% 27
Improving apprentice skills 75% 25% 24
Providing the right training at the right time 90% 10% 21
Initial assessment of apprentices 61% 39% 18
Working with small numbers of apprentices 100% 0% 11
Adapting to my needs 82% 18% 11
Training facilities 89% 11% 9

Apprentice reviews

Good (45 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 64% 36%
Ensuring you understand the requirements of your end-point assessment 73% 27%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 69% 31%
Providing accessible training resources 82% 18%
Balancing online learning with classroom-based training to suit your apprenticeship 71% 29%
Taking into account your previous learning 64% 36%
Giving you relevant training that helps you perform your job better 80% 20%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 91% 9%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 84% 16%
Supporting you and your apprenticeship 71% 29%
Resolving any issues you have 67% 33%
Preparing you for success in your future career 78% 22%

Provider overview

South Staffordshire College has four campuses across Staffordshire. We provide full-time & part-time courses and have a long history of collaborating with employers in the Midlands to introduce apprentices to the workplace in a flexible way that benefits your business and supports the growth of future talent. Apprenticeships contain:

  • Knowledge & Theory (Technical Certificate in some standards)
  • Skills development – both in College and the Workplace
  • Professional behaviors
  • Functional Skills development Please contact our Business Development Team who are on hand to answer any questions about training or recruitment, or to arrange a visit with one of our Advisers.
Apprenticeship training course

Customer service specialist (level 3)

62% achievement rate (out of 10 apprentices)

43% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

Warrington, Cheshire Remove location

SOUTH STAFFORDSHIRE COLLEGE’s training options

Head office 52.1 miles away

Rodbaston Drive, Penkridge, Stafford, ST19 5PH

  • not available At apprentice’s workplace
  • available Day release: 54.3 miles away
  • not available Block release

Day release address

THE GREEN, CANNOCK, WS11 1UE

Contact this provider about this course

Telephone
03004562424
Shortlisted

SOUTH STAFFORDSHIRE COLLEGE is 1 of 316 training providers for Customer service specialist (level 3) at the apprenticeship location.

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