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Training provider

MERCEDES-BENZ CARS UK LIMITED

Employer reviews

Excellent (25 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Reporting on progress of apprentices 44% 56% 16
Communication with employers 85% 15% 13
Getting new apprentices started 100% 0% 13
Initial assessment of apprentices 67% 33% 12
Training facilities 100% 0% 12
Improving apprentice skills 40% 60% 10
Providing the right training at the right time 56% 44% 9
Adapting to my needs 0% 100% 3
Working with small numbers of apprentices 0% 100% 1

Apprentice reviews

Good (45 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 60% 40%
Ensuring you understand the requirements of your end-point assessment 91% 9%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 64% 36%
Providing accessible training resources 89% 11%
Balancing online learning with classroom-based training to suit your apprenticeship 71% 29%
Taking into account your previous learning 69% 31%
Giving you relevant training that helps you perform your job better 78% 22%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 89% 11%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 91% 9%
Supporting you and your apprenticeship 82% 18%
Resolving any issues you have 73% 27%
Preparing you for success in your future career 87% 13%

Provider overview

Mercedes-Benz Cars UK Limited, with headquarters at Milton Keynes, is engaged in the import and distribution of passenger cars, light and heavy commercial vehicles and parts. Other functions include finance, insurance, procurement, sales, marketing, training and development and technical support for the Mercedes-Benz dealer network. We aim to deliver apprenticeships that are appropriate to our Retailer Network needs and work closely with the awarding bodies to ensure that these apprenticeships remain up to date and relevant for the benefit of the industry at large. In recent years we have also partnered with some of our customers and independent workshops to provide bespoke training for their apprentices.

Apprenticeship training course

Customer service specialist (level 3)

86% achievement rate (out of 30 apprentices)

43% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

CB24 5NN Remove location

MERCEDES-BENZ CARS UK LIMITED’s training options

Head office 36.1 miles away

Delaware Drive, Tongwell, Milton Keynes, MK15 8BA

  • not available At apprentice’s workplace
  • not available Day release
  • available Block release: 36.2 miles away

Block release address

Mercedes-Benz UK Training Centre, Delaware Drive, Tongwell, Milton Keynes, MK15 8BA

Contact this provider about this course

Telephone
01908 245029
Shortlisted

MERCEDES-BENZ CARS UK LIMITED is 1 of 314 training providers for Customer service specialist (level 3) at the apprenticeship location.

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