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Training provider

IMPACT LEARNING & DATA SOLUTIONS LIMITED

Employer reviews

Good (16 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 77% 23% 13
Improving apprentice skills 75% 25% 8
Reporting on progress of apprentices 62% 38% 8
Getting new apprentices started 86% 14% 7
Providing the right training at the right time 60% 40% 5
Initial assessment of apprentices 67% 33% 3
Training facilities 67% 33% 3
Working with small numbers of apprentices 100% 0% 1
Adapting to my needs 0% 100% 1

Apprentice reviews

Poor (38 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 66% 34%
Ensuring you understand the requirements of your end-point assessment 66% 34%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 63% 37%
Providing accessible training resources 66% 34%
Balancing online learning with classroom-based training to suit your apprenticeship 71% 29%
Taking into account your previous learning 71% 29%
Giving you relevant training that helps you perform your job better 71% 29%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 68% 32%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 71% 29%
Supporting you and your apprenticeship 68% 32%
Resolving any issues you have 66% 34%
Preparing you for success in your future career 68% 32%

Provider overview

In 2003 TLC envisioned a company built on passion and enthusiasm for learning & development. Since its inception TLC quickly became one of the UK's leading training organisations in the management, retail and hospitality sectors providing outstanding services to our clients.

Building on our key business principles TLC continues to be synonymous with quality and outstanding achievement and are accredited by the matrix standard, investors in people and have been graded as an outstanding provider by Ofsted.

We deliver an outstanding range of training courses that will improve the knowledge and understanding of employees and build an ethos of learning within any organisation.

Apprenticeship training course

Customer service specialist (level 3)

Apprenticeship location

Derby, Derbyshire Remove location

IMPACT LEARNING & DATA SOLUTIONS LIMITED’s training options

Head office 134.1 miles away

Axis 19, Axis Court, Mallard Way Riverside Business Park, Swansea Vale, Swansea, SA7 0AJ

  • available At apprentice’s workplace (national)
  • not available Day release
  • not available Block release

Contact this provider about this course

Telephone
07968805973
Shortlisted

IMPACT LEARNING & DATA SOLUTIONS LIMITED is 1 of 312 training providers for Customer service specialist (level 3) at the apprenticeship location.

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