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Training provider

IMPACT LEARNING & DATA SOLUTIONS LIMITED

Employer reviews

Good (16 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 77% 23% 13
Improving apprentice skills 75% 25% 8
Reporting on progress of apprentices 62% 38% 8
Getting new apprentices started 86% 14% 7
Providing the right training at the right time 60% 40% 5
Initial assessment of apprentices 67% 33% 3
Training facilities 67% 33% 3
Working with small numbers of apprentices 100% 0% 1
Adapting to my needs 0% 100% 1

Apprentice reviews

Good (27 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 78% 22%
Ensuring you understand the requirements of your end-point assessment 78% 22%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 81% 19%
Providing accessible training resources 81% 19%
Balancing online learning with classroom-based training to suit your apprenticeship 85% 15%
Taking into account your previous learning 89% 11%
Giving you relevant training that helps you perform your job better 85% 15%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 81% 19%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 85% 15%
Supporting you and your apprenticeship 85% 15%
Resolving any issues you have 81% 19%
Preparing you for success in your future career 85% 15%

Provider overview

In 2003 TLC envisioned a company built on passion and enthusiasm for learning & development. Since its inception TLC quickly became one of the UK's leading training organisations in the management, retail and hospitality sectors providing outstanding services to our clients.

Building on our key business principles TLC continues to be synonymous with quality and outstanding achievement and are accredited by the matrix standard, investors in people and have been graded as an outstanding provider by Ofsted.

We deliver an outstanding range of training courses that will improve the knowledge and understanding of employees and build an ethos of learning within any organisation.

Apprenticeship training course

Customer service specialist (level 3)

Apprenticeship location

HG2 8JA Remove location

IMPACT LEARNING & DATA SOLUTIONS LIMITED’s training options

Head office 188.3 miles away

Axis 19, Axis Court, Mallard Way Riverside Business Park, Swansea Vale, Swansea, SA7 0AJ

  • available At apprentice’s workplace (national)
  • not available Day release
  • not available Block release

Contact this provider about this course

Telephone
07968805973
Shortlisted

IMPACT LEARNING & DATA SOLUTIONS LIMITED is 1 of 314 training providers for Customer service specialist (level 3) at the apprenticeship location.

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