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Training provider

SANDWELL AND WEST BIRMINGHAM HOSPITALS NATIONAL HEALTH SERVICE TRUST

Employer reviews

Excellent (5 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 75% 25% 4
Reporting on progress of apprentices 100% 0% 4
Initial assessment of apprentices 100% 0% 3
Improving apprentice skills 100% 0% 2
Providing the right training at the right time 100% 0% 1
Getting new apprentices started 100% 0% 1
Adapting to my needs 100% 0% 1

Apprentice reviews

Excellent (12 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 92% 8%
Ensuring you understand the requirements of your end-point assessment 100% 0%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 92% 8%
Providing accessible training resources 100% 0%
Balancing online learning with classroom-based training to suit your apprenticeship 83% 17%
Taking into account your previous learning 92% 8%
Giving you relevant training that helps you perform your job better 92% 8%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 100% 0%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 100% 0%
Supporting you and your apprenticeship 100% 0%
Resolving any issues you have 100% 0%
Preparing you for success in your future career 100% 0%

Provider overview

Sandwell & West Birmingham Hospitals NHS Trust is an integrated care organisation dedicated to improving the lives of local people and maintaining an outstanding reputation for teaching and education. Our experienced and professionally competent training & education team are outward facing in sourcing the workforce we need. We have a very active programme of apprentices and school experience joint working. We also work closely with Local Universities and Colleges. As a Provider we pride ourselves with the innovative learning programmes we offer for apprentices including Business & Administration, Customer Service and Health & Social Care/Healthcare Support. Health is our Business.

Courses offered

View all 6 courses offered by this provider
Apprenticeship training course

Customer service specialist (level 3)

Apprenticeship location

EC1V 1NH Remove location

SANDWELL AND WEST BIRMINGHAM HOSPITALS NATIONAL HEALTH SERVICE TRUST’s training options

Head office 102.1 miles away

City Hospital, Dudley Road, Birmingham, B18 7QH

  • not available At apprentice’s workplace
  • available Day release: 105.7 miles away
  • not available Block release

Day release address

Sandwell Hospital, Lyndon, West Bromwich, West Midlands, B71 4HJ

Contact this provider about this course

Telephone
07972288117
Shortlisted

SANDWELL AND WEST BIRMINGHAM HOSPITALS NATIONAL HEALTH SERVICE TRUST is 1 of 316 training providers for Customer service specialist (level 3) at the apprenticeship location.

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