Skip to main content

We're improving Find apprenticeship training. What do you think of this service? (opens in a new tab)


Training provider

FASHION RETAIL ACADEMY

Employer reviews

Excellent (16 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 75% 25% 12
Getting new apprentices started 89% 11% 9
Reporting on progress of apprentices 62% 38% 8
Adapting to my needs 86% 14% 7
Providing the right training at the right time 75% 25% 4
Working with small numbers of apprentices 75% 25% 4
Training facilities 100% 0% 4
Improving apprentice skills 50% 50% 2
Initial assessment of apprentices 100% 0% 2

Apprentice reviews

Good (12 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 75% 25%
Ensuring you understand the requirements of your end-point assessment 83% 17%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 67% 33%
Providing accessible training resources 92% 8%
Balancing online learning with classroom-based training to suit your apprenticeship 75% 25%
Taking into account your previous learning 83% 17%
Giving you relevant training that helps you perform your job better 58% 42%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 83% 17%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 100% 0%
Supporting you and your apprenticeship 100% 0%
Resolving any issues you have 92% 8%
Preparing you for success in your future career 92% 8%

Provider overview

The Fashion Retail Academy offers a range of specialist fashion and retail programmes with unparalleled industry involvement. Our mission is to inspire and develop talent for a career in fashion and retail, with a curriculum that is matched to current and future industry needs. We are supported by 140 retail brands that provide support, projects and masterclasses. Our apprentices are taught by industry professionals. Since 2017, the FRA has successfully trained over 600 apprentices and delivered full-time programmes for apprentices at levels 2-6. From September 2023, we are broadening our offer to include three levels (3,5 and 7) of Leadership and Management, Data Analytics, UXUI, Sustainability and Fashion and Textile Product Technology.

Apprenticeship training course

Customer service specialist (level 3)

46% achievement rate (out of 30 apprentices)

43% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

FASHION RETAIL ACADEMY’s training options

Head office

Electra House, 84 Moorgate, London, EC2M 6SE

  • not available At apprentice’s workplace
  • available Day release
  • available Block release

Apprenticeship location

Check FASHION RETAIL ACADEMY’s training options for the apprenticeship location.

Contact this provider about this course

Telephone
0203 040 2886
Shortlisted

FASHION RETAIL ACADEMY is 1 of 314 training providers for Customer service specialist (level 3).

View training providers for this course

We're improving Find apprenticeship training. What did you think of this service? (opens in a new tab)

Back to top View shortlist