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Training provider

Waverley Training Services

Employer reviews

Excellent (34 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 89% 11% 28
Getting new apprentices started 92% 8% 24
Reporting on progress of apprentices 67% 33% 15
Improving apprentice skills 100% 0% 11
Initial assessment of apprentices 91% 9% 11
Working with small numbers of apprentices 100% 0% 8
Adapting to my needs 86% 14% 7
Providing the right training at the right time 100% 0% 5
Training facilities 50% 50% 2

Apprentice reviews

Good (7 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 57% 43%
Ensuring you understand the requirements of your end-point assessment 57% 43%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 86% 14%
Providing accessible training resources 100% 0%
Balancing online learning with classroom-based training to suit your apprenticeship 57% 43%
Taking into account your previous learning 86% 14%
Giving you relevant training that helps you perform your job better 71% 29%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 86% 14%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 71% 29%
Supporting you and your apprenticeship 57% 43%
Resolving any issues you have 71% 29%
Preparing you for success in your future career 71% 29%

Provider overview

Waverley Training Service (WTS) are a "not for surplus" division of Waverley Borough Council and have been delivering qualifications since 1983. Our apprenticeships are delivered within the workplace, or remotely. We work with employers in the delivery of the qualifications to current staff and recruitment of new apprentices. Being part of an award-winning council, we have years of experience in delivering qualifications to Local Government, NHS Trusts, Multi-nationals, Charities and SME's.

Apprenticeship training course

Customer service specialist (level 3)

Apprenticeship location

PO3 Portsmouth Remove location

Waverley Training Services’s training options

Head office

The Burys, Godalming, GU7 1HR

  • available At apprentice’s workplace
  • not available Day release
  • not available Block release

Contact this provider about this course

Telephone
01252725872
Shortlisted

Waverley Training Services is 1 of 314 training providers for Customer service specialist (level 3) at the apprenticeship location.

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