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Training provider

HEART OF WORCESTERSHIRE COLLEGE

Employer reviews

Good (96 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 54% 46% 67
Reporting on progress of apprentices 27% 73% 51
Getting new apprentices started 89% 11% 38
Improving apprentice skills 63% 37% 30
Providing the right training at the right time 62% 38% 26
Initial assessment of apprentices 84% 16% 25
Adapting to my needs 73% 27% 22
Training facilities 71% 29% 21
Working with small numbers of apprentices 87% 13% 15

Apprentice reviews

Good (45 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 71% 29%
Ensuring you understand the requirements of your end-point assessment 78% 22%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 69% 31%
Providing accessible training resources 78% 22%
Balancing online learning with classroom-based training to suit your apprenticeship 78% 22%
Taking into account your previous learning 69% 31%
Giving you relevant training that helps you perform your job better 78% 22%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 89% 11%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 82% 18%
Supporting you and your apprenticeship 78% 22%
Resolving any issues you have 78% 22%
Preparing you for success in your future career 76% 24%

Provider overview

At Heart of Worcestershire College Solutions, we adapt our training to meet your specific business needs. Our vision is to provide a complete training package that will help your workforce develop the skills they need to keep up with a globally competitive business market. We put your need for flexible & cost effective training at the centre of everything we do. That's why we created Solutions; a bespoke training service that builds tailored training & assessment sessions that can be delivered on your premises, or ours, at a time to suit you. Choose from a wide range of training opportunities, from basic skills to professional qualifications. We even offer advice on funding & can help you access free or subsidised training programmes.

Apprenticeship training course

Customer service specialist (level 3)

46% achievement rate (out of 10 apprentices)

43% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

Solihull, West Midlands Remove location

HEART OF WORCESTERSHIRE COLLEGE’s training options

Head office 9.5 miles away

Peakman Street, Redditch, B98 8DW

  • available At apprentice’s workplace
  • available Day release: 23.6 miles away
  • not available Block release

Day release address

Deansway, Worcester, Worcs, WR1 2JF

Contact this provider about this course

Telephone
01905725555
Shortlisted

HEART OF WORCESTERSHIRE COLLEGE is 1 of 314 training providers for Customer service specialist (level 3) at the apprenticeship location.

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