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Training provider

SOUTH HAMPSHIRE COLLEGE GROUP

Employer reviews

Good (97 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 55% 45% 69
Reporting on progress of apprentices 28% 72% 46
Getting new apprentices started 75% 25% 40
Training facilities 85% 15% 27
Providing the right training at the right time 69% 31% 26
Improving apprentice skills 84% 16% 25
Adapting to my needs 88% 12% 25
Initial assessment of apprentices 74% 26% 23
Working with small numbers of apprentices 76% 24% 17

Apprentice reviews

Good (63 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 48% 52%
Ensuring you understand the requirements of your end-point assessment 59% 41%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 51% 49%
Providing accessible training resources 71% 29%
Balancing online learning with classroom-based training to suit your apprenticeship 57% 43%
Taking into account your previous learning 65% 35%
Giving you relevant training that helps you perform your job better 60% 40%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 73% 27%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 68% 32%
Supporting you and your apprenticeship 59% 41%
Resolving any issues you have 59% 41%
Preparing you for success in your future career 59% 41%

Provider overview

South Hampshire College Group (SHCG) brings together three Further Education colleges from Eastleigh, Fareham, and Southampton to create a strong and ambitious organisation. We offer a wide range of apprenticeships across the following Sectors:

Business Finance & Travel Civil Engineering & Groundworks Construction & Building Services Digital Industries & Computing Early Years & Education Engineering Maritime & Motor Hair & Beauty Health & Science incl Sport Hospitality & Catering

We’re here to help you build a better future, including students, apprentices and our region’s businesses. We strive for everyone to be successful in their future through high-quality technical and professional education and training.

Courses offered

View all 81 courses offered by this provider

Select a course to view locations, training options and contact details.

Accounts or finance assistant (level 2)
Adult care worker (level 2)
Advanced and creative hair professional (level 3)
Aircraft maintenance technician (level 3)
Assessor coach (level 4)
Assistant accountant (level 3)
Associate project manager (level 4)
Autocare technician (level 2)
Automation and controls engineering technician (level 4)
Boatbuilder (level 3)
Bricklayer (level 2)
Building services engineering craftsperson (level 3)
Building services engineering installer (level 2)
Building services engineering senior technician (level 4)
Building services engineering service and maintenance engineer (level 3)
Business administrator (level 3)
Carpentry and joinery (level 2)
Civil engineering technician (level 3)
Coaching professional (level 5)
Commercial procurement and supply (formerly Public sector commercial professional) (level 4)
Commis chef (level 2)
Construction site supervisor (level 4)
Craft carpentry and joinery (level 3)
Customer service practitioner (level 2)
Customer service specialist (level 3)
Dental nurse (integrated) (level 3)
Digital support technician (level 3)
Early years educator (level 3)
Early years practitioner (level 2)
Electrical, electronic product service and installation engineer (level 3)
Engineer surveyor (level 4)
Engineering fitter (level 3)
Engineering manufacturing technician (level 4)
Engineering operative (level 2)
Engineering technician (level 3)
Event assistant (level 3)
Gas engineering operative (level 3)
Groundworker (level 2)
Hairdressing professional (level 2)
Highways maintenance skilled operative (level 2)
Hospitality supervisor (level 3)
Hospitality team member (level 2)
HR support (level 3)
Information communications technician (level 3)
Installation and maintenance electrician (level 3)
Laboratory technician (level 3)
Lead adult care worker (level 3)
Lead practitioner in adult care (level 4)
Leader in adult care (level 5)
Lean manufacturing operative (level 2)
Learning and development practitioner (level 3)
Learning and skills mentor (level 4)
Learning and skills teacher (level 5)
Learning mentor (level 3)
Live event technician (level 3)
Maintenance and operations engineering technician (level 3)
Marine electrician (level 3)
Marine engineer (level 3)
Marketing assistant (level 3)
Metal fabricator (level 3)
Motor vehicle service and maintenance technician - light vehicle (level 3)
Operations manager (level 5)
Painter and decorator (level 2)
Payroll administrator (level 3)
People professional (level 5)
Plumbing and domestic heating technician (level 3)
Production chef (level 2)
Professional accounting or taxation technician (level 4)
Rail engineering technician (level 3)
Recruitment consultant (level 3)
Recruitment resourcer (level 2)
Refrigeration air conditioning and heat pump engineering technician (level 3)
Sales executive (level 4)
Senior healthcare support worker (level 3)
Software developer (level 4)
Supply chain warehouse operative (level 2)
Teaching assistant (level 3)
Team leader (level 3)
Telecoms field operative (level 2)
Transport and warehouse operations supervisor (level 3)
Wellbeing and holistic therapist (level 3)
Apprenticeship training course

Customer service specialist (level 3)

65% achievement rate (out of 40 apprentices)

43% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

PO3 Portsmouth Remove location

SOUTH HAMPSHIRE COLLEGE GROUP’s training options

Head office 6.5 miles away

Bishopsfield Road, Fareham, PO14 1NH

  • available At apprentice’s workplace (national)
  • available Day release: 6.5 miles away
  • available Block release: 6.5 miles away

Day and block release address

Fareham College, Bishopsfield Road, Fareham, Hampshire, PO14 1NH

Contact this provider about this course

Telephone
01329 815 153
Shortlisted

SOUTH HAMPSHIRE COLLEGE GROUP is 1 of 312 training providers for Customer service specialist (level 3) at the apprenticeship location.

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