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Training provider

THE COLLEGE OF WEST ANGLIA

Employer reviews

Good (136 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 68% 32% 110
Getting new apprentices started 93% 7% 70
Reporting on progress of apprentices 41% 59% 69
Providing the right training at the right time 62% 38% 55
Initial assessment of apprentices 85% 15% 41
Improving apprentice skills 69% 31% 39
Adapting to my needs 45% 55% 38
Training facilities 85% 15% 34
Working with small numbers of apprentices 88% 12% 25

Apprentice reviews

Good (66 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 79% 21%
Ensuring you understand the requirements of your end-point assessment 82% 18%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 79% 21%
Providing accessible training resources 88% 12%
Balancing online learning with classroom-based training to suit your apprenticeship 74% 26%
Taking into account your previous learning 79% 21%
Giving you relevant training that helps you perform your job better 80% 20%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 82% 18%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 88% 12%
Supporting you and your apprenticeship 86% 14%
Resolving any issues you have 77% 23%
Preparing you for success in your future career 85% 15%

Provider overview

The College of West Anglia is one of the largest apprenticeship providers in the East of England and we have been delivering apprenticeships for more than 20 years.

Working with more than 500 employers across a broad range of sectors, we train over 1100 apprentices every year and our campuses in King's Lynn, Wisbech and Cambridge offer state-of-the-art facilities.

We have a strong track record in delivering high quality training for apprentices and their employers.

We offer a wide range of delivery models to suit different employer needs.

Apprenticeship training course

Customer service specialist (level 3)

51% achievement rate (out of 40 apprentices)

43% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

SR8 2RN Remove location

THE COLLEGE OF WEST ANGLIA’s training options

Head office 156.2 miles away

Tennyson Avenue, King's Lynn, PE30 2QW

  • available At apprentice’s workplace
  • available Day release: 156.2 miles away
  • not available Block release

Day release address

Tennyson Avenue, King's Lynn, Norfolk, PE30 2QW

Shortlisted

THE COLLEGE OF WEST ANGLIA is 1 of 315 training providers for Customer service specialist (level 3) at the apprenticeship location.

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