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Training provider

WALSALL COLLEGE

Employer reviews

Good (185 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 60% 40% 146
Reporting on progress of apprentices 36% 64% 98
Getting new apprentices started 78% 22% 96
Providing the right training at the right time 70% 30% 67
Adapting to my needs 70% 30% 50
Improving apprentice skills 76% 24% 49
Initial assessment of apprentices 80% 20% 49
Training facilities 84% 16% 43
Working with small numbers of apprentices 82% 18% 38

Apprentice reviews

Good (51 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 78% 22%
Ensuring you understand the requirements of your end-point assessment 76% 24%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 82% 18%
Providing accessible training resources 82% 18%
Balancing online learning with classroom-based training to suit your apprenticeship 73% 27%
Taking into account your previous learning 90% 10%
Giving you relevant training that helps you perform your job better 84% 16%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 84% 16%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 88% 12%
Supporting you and your apprenticeship 80% 20%
Resolving any issues you have 84% 16%
Preparing you for success in your future career 86% 14%

Provider overview

Walsall College, based in the heart of the West Midlands can be the first port of call for many employers, whether they are looking to recruit fresh talent in school leavers or up skill new and existing staff. Reasons to choose Walsall College for your apprenticeship training: We support over 500 employers with their business objectives. Over 40 different apprenticeships available. Our apprenticeships include functional skills, GSCE English and Maths. Programmes start from Level 2 and go up to level 5. FREE recruitment service. FREE apprenticeship levy consultation service.

Courses offered

View all 38 courses offered by this provider
Apprenticeship training course

Customer service specialist (level 3)

WALSALL COLLEGE’s training options

Head office

Littleton Street West, Walsall, WS2 8ES

  • available At apprentice’s workplace
  • not available Day release
  • not available Block release

Apprenticeship location

Check WALSALL COLLEGE’s training options for the apprenticeship location.

Shortlisted

WALSALL COLLEGE is 1 of 339 training providers for Customer service specialist (level 3).

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