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Training provider

ST HELENS COLLEGE

Employer reviews

Good (156 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 44% 56% 112
Reporting on progress of apprentices 22% 78% 83
Getting new apprentices started 83% 17% 63
Providing the right training at the right time 61% 39% 54
Initial assessment of apprentices 84% 16% 45
Improving apprentice skills 79% 21% 43
Training facilities 81% 19% 36
Working with small numbers of apprentices 100% 0% 33
Adapting to my needs 58% 42% 24

Apprentice reviews

Good (34 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 53% 47%
Ensuring you understand the requirements of your end-point assessment 65% 35%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 47% 53%
Providing accessible training resources 65% 35%
Balancing online learning with classroom-based training to suit your apprenticeship 71% 29%
Taking into account your previous learning 68% 32%
Giving you relevant training that helps you perform your job better 59% 41%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 59% 41%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 62% 38%
Supporting you and your apprenticeship 56% 44%
Resolving any issues you have 56% 44%
Preparing you for success in your future career 65% 35%

Provider overview

St Helens College is a further and higher education provider in the Northwest, supporting students of all ages, studying at all levels. The College works closely with employers from across the Liverpool City Region, creating opportunities for apprenticeships and higher apprenticeship opportunities. St Helens College is an excellent place to start if you're looking to secure an apprenticeship. Our success rates are 5% above the national average. We offer apprenticeships from a whole range of industries. Not only do we provide excellent technical and knowledge bases skills, but we will help you to achieve those all-important English and maths skills that employers want.

Courses offered

View all 52 courses offered by this provider

Select a course to view locations, training options and contact details.

Accounts or finance assistant (level 2)
Animal care and welfare assistant (level 2)
Assistant accountant (level 3)
Autocare technician (level 2)
Bricklayer (level 2)
Business administrator (level 3)
Carpentry and joinery (level 2)
Children, young people and families manager (level 5)
Children, young people and families practitioner (level 4)
Craft carpentry and joinery (level 3)
Customer service practitioner (level 2)
Customer service specialist (level 3)
Dental nurse (integrated) (level 3)
Dental practice manager (level 4)
Early years educator (level 3)
Early years practitioner (level 2)
Education technician (he assistant technician and simulation-based technician) (level 3)
Engineering design and draughtsperson (level 3)
Engineering manufacturing technician (level 4)
Engineering operative (level 2)
Food and drink technical operator (level 3)
Heavy vehicle service and maintenance technician (level 3)
HR support (level 3)
Improvement technician (level 3)
Installation and maintenance electrician (level 3)
Laboratory technician (level 3)
Lead engineering maintenance technician (level 4)
Lean manufacturing operative (level 2)
Learning and skills assessor (level 3)
Learning and skills teacher (level 5)
Machining technician (level 3)
Maintenance and operations engineering technician (level 3)
Multi-channel marketer (level 3)
Operations manager (level 5)
Painter and decorator (level 2)
Payroll administrator (level 3)
People professional (level 5)
Plasterer (level 3)
Plasterer (level 2)
Plate welder (level 3)
Plumbing and domestic heating technician (level 3)
Professional accounting or taxation technician (level 4)
Property maintenance operative (level 2)
Safety, health and environment technician (level 3)
Science industry maintenance technician (level 3)
Science manufacturing process operative (level 2)
Science manufacturing technician 2014 (level 3)
Supply chain warehouse operative (level 2)
Teaching assistant (level 3)
Team leader (level 3)
Technician scientist (level 5)
Wall and floor tiler (level 2)
Apprenticeship training course

Customer service specialist (level 3)

50% achievement rate (out of 20 apprentices)

43% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

WR11 4BY Remove location

ST HELENS COLLEGE’s training options

Head office 99.9 miles away

Water Street, St. Helens, WA10 1PP

  • available At apprentice’s workplace
  • not available Day release
  • not available Block release

Contact this provider about this course

Telephone
01744 623521
Shortlisted

ST HELENS COLLEGE is 1 of 312 training providers for Customer service specialist (level 3) at the apprenticeship location.

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