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Training provider

THE SKILLS PARTNERSHIP LIMITED

Employer reviews

Excellent (122 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 57% 43% 89
Reporting on progress of apprentices 38% 62% 58
Getting new apprentices started 92% 8% 51
Initial assessment of apprentices 91% 9% 34
Improving apprentice skills 81% 19% 31
Adapting to my needs 87% 13% 31
Working with small numbers of apprentices 100% 0% 29
Providing the right training at the right time 88% 12% 26
Training facilities 33% 67% 3

Apprentice reviews

Good (177 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 97% 3%
Ensuring you understand the requirements of your end-point assessment 94% 6%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 94% 6%
Providing accessible training resources 97% 3%
Balancing online learning with classroom-based training to suit your apprenticeship 83% 17%
Taking into account your previous learning 89% 11%
Giving you relevant training that helps you perform your job better 90% 10%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 89% 11%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 95% 5%
Supporting you and your apprenticeship 98% 2%
Resolving any issues you have 94% 6%
Preparing you for success in your future career 91% 9%

Provider overview

TSP Learn (The Skills Partnership) is a national training provider working across a wide range of industry sectors including facilities management, transport, professional services, leisure, food and drink manufacturing and more. We can support the development of your workforce through intermediate, advanced and higher apprenticeships for existing and new employees, as well as offering training consultancy and recruitment services. With over 16 years experience successfully delivering apprenticeships, our tailored services can be adapted to your organisation's needs. Our tutors provide flexible course delivery designed to fit around your working patterns. Above all, we exist to enable individuals to achieve their true development potential.

Apprenticeship training course

Customer service specialist (level 3)

40% achievement rate (out of 60 apprentices)

43% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

Derby, Derbyshire Remove location

THE SKILLS PARTNERSHIP LIMITED’s training options

Head office 94.9 miles away

Morris Owen House, 43-45 Devizes Road, Swindon, SN1 4BG

  • available At apprentice’s workplace (national)
  • not available Day release
  • not available Block release
Shortlisted

THE SKILLS PARTNERSHIP LIMITED is 1 of 312 training providers for Customer service specialist (level 3) at the apprenticeship location.

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