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Training provider

SANDWELL COLLEGE

Employer reviews

Excellent (40 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 52% 48% 33
Getting new apprentices started 71% 29% 21
Reporting on progress of apprentices 32% 68% 19
Initial assessment of apprentices 75% 25% 16
Improving apprentice skills 73% 27% 15
Providing the right training at the right time 85% 15% 13
Adapting to my needs 88% 12% 8
Training facilities 67% 33% 6
Working with small numbers of apprentices 100% 0% 5

Apprentice reviews

Good (34 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 62% 38%
Ensuring you understand the requirements of your end-point assessment 71% 29%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 62% 38%
Providing accessible training resources 79% 21%
Balancing online learning with classroom-based training to suit your apprenticeship 65% 35%
Taking into account your previous learning 76% 24%
Giving you relevant training that helps you perform your job better 68% 32%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 76% 24%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 79% 21%
Supporting you and your apprenticeship 74% 26%
Resolving any issues you have 74% 26%
Preparing you for success in your future career 76% 24%

Provider overview

The College's apprenticeship team has Trainers from Automotive, Business, Construction, Customer Services, Dental Nursing, Health & Social Care, Leadership & Management and Teaching & Learning in Schools. Our apprentices form part of the wider College community and are able to access all College student support services. We work with a large base of employers from across the West Midlands and provide a bespoke organisational training needs analysis to help guide employers into making the most appropriate recruitment and training decisions. We are an Ofsted rated good provider and we're committed to high quality training and support for every size of employer.

Apprenticeship training course

Customer service specialist (level 3)

54% achievement rate (out of 10 apprentices)

43% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

CH62 3PA Remove location

SANDWELL COLLEGE’s training options

Head office 69.6 miles away

1 Spon Lane, West Bromwich, B70 6AW

  • not available At apprentice’s workplace
  • available Day release: 69.6 miles away
  • not available Block release

Day release address

Sandwell College, 1 Spon Lane, West Bromwich, B70 6AW

Contact this provider about this course

Telephone
01216675018
Shortlisted

SANDWELL COLLEGE is 1 of 311 training providers for Customer service specialist (level 3) at the apprenticeship location.

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