Training provider

RUNSHAW COLLEGE

Employer reviews

Excellent (52 reviews)

Employer review details

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Communication with employers	66%	34%	35
Reporting on progress of apprentices	55%	45%	29
Getting new apprentices started	91%	9%	23
Initial assessment of apprentices	90%	10%	20
Providing the right training at the right time	67%	33%	15
Improving apprentice skills	71%	29%	14
Adapting to my needs	88%	12%	8
Training facilities	88%	12%	8
Working with small numbers of apprentices	67%	33%	6

Apprentice reviews

Good (10 reviews)

Apprentice review details

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	90%	10%
Ensuring you understand the requirements of your end-point assessment	80%	20%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	90%	10%
Providing accessible training resources	80%	20%
Balancing online learning with classroom-based training to suit your apprenticeship	80%	20%
Taking into account your previous learning	80%	20%
Giving you relevant training that helps you perform your job better	90%	10%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	70%	30%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	80%	20%
Supporting you and your apprenticeship	90%	10%
Resolving any issues you have	90%	10%
Preparing you for success in your future career	90%	10%

Provider overview

Runshaw College is based in Leyland, Lancashire. We have been providing outstanding education to our local community since 1974 and delivering successful apprentices into the workplace since 2004. We pride ourselves on providing industry in Lancashire and beyond with outstanding apprentices who have the right skills and aptitude to take their sector forward. Our dedicated apprenticeship team at Runshaw will work hard to help you. We take great pride in our apprenticeship programme, and will provide the training and support necessary to enable your apprentice to become an asset to your company.

Courses offered

View all 14 courses offered by this provider

Select a course to view locations, training options and contact details.

Accounts or finance assistant (level 2)

Assistant accountant (level 3)

Business administrator (level 3)

Customer service practitioner (level 2)

Customer service specialist (level 3)

Early years educator (level 3)

Early years lead practitioner (level 5)

Early years practitioner (level 2)

HR support (level 3)

Operations manager (level 5)

Professional accounting or taxation technician (level 4)

Quality practitioner (level 4)

Teaching assistant (level 3)

Team leader (level 3)

Apprenticeship training course

Customer service specialist (level 3)

53% achievement rate (out of 20 apprentices)

43% national achievement rate

Explain achievement rate

The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

Warrington, Cheshire Remove location

RUNSHAW COLLEGE’s training options

Head office 19.9 miles away

Langdale Road, Leyland, PR25 3DQ

• available At apprentice’s workplace
• not available Day release
• not available Block release

Contact this provider about this course

• Email: apprenticeships@runshaw.ac.uk
• Telephone: 01772643008
• Website: https://www.runshaw.ac.uk/course/customer-service-apprenticeship/

Shortlisted

RUNSHAW COLLEGE is 1 of 316 training providers for Customer service specialist (level 3) at the apprenticeship location.

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