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Training provider

ROCHDALE TRAINING ASSOCIATION LIMITED

Employer reviews

Excellent (58 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 48% 52% 33
Reporting on progress of apprentices 38% 62% 26
Getting new apprentices started 88% 12% 25
Providing the right training at the right time 74% 26% 19
Improving apprentice skills 74% 26% 19
Training facilities 94% 6% 18
Adapting to my needs 94% 6% 16
Working with small numbers of apprentices 93% 7% 14
Initial assessment of apprentices 90% 10% 10

Apprentice reviews

Good (40 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 72% 28%
Ensuring you understand the requirements of your end-point assessment 82% 18%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 82% 18%
Providing accessible training resources 88% 12%
Balancing online learning with classroom-based training to suit your apprenticeship 78% 22%
Taking into account your previous learning 88% 12%
Giving you relevant training that helps you perform your job better 75% 25%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 88% 12%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 90% 10%
Supporting you and your apprenticeship 88% 12%
Resolving any issues you have 82% 18%
Preparing you for success in your future career 78% 22%

Provider overview

Since 1966, we've reshaped our curriculum to meet the needs of local employers and the community, working in partnership with amazing businesses of all shapes and sizes across the North West of England.

We are rated by Ofsted, a GOOD training provider. We pride ourselves on providing an individual approach, high-quality training, and of course, friendly, helpful, and industry-experienced tutors.

We are proud to offer both full and part-time education and training across a broad range of subjects and course levels for both young people and adults. Hundreds of students choose to study with us each year either to start or enhance their career pathways or to broaden their skills and knowledge for their own professional development.

Apprenticeship training course

Customer service specialist (level 3)

Apprenticeship location

Manchester, Greater Manchester Remove location

ROCHDALE TRAINING ASSOCIATION LIMITED’s training options

Head office 10.1 miles away

Fishwick Street, Rochdale, OL16 5NA

  • available At apprentice’s workplace
  • available Day release: 10.1 miles away
  • available Block release: 10.1 miles away

Day and block release address

Fishwick Street, Rochdale, Greater Manchester, OL16 5NA

Contact this provider about this course

Telephone
01706631417
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ROCHDALE TRAINING ASSOCIATION LIMITED is 1 of 312 training providers for Customer service specialist (level 3) at the apprenticeship location.

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