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Training provider

TRANSWORLD PUBLICATIONS SERVICES LIMITED

Employer reviews

Excellent (7 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 50% 50% 6
Reporting on progress of apprentices 80% 20% 5
Getting new apprentices started 100% 0% 4
Improving apprentice skills 100% 0% 3
Providing the right training at the right time 100% 0% 2
Working with small numbers of apprentices 50% 50% 2
Initial assessment of apprentices 50% 50% 2
Training facilities 100% 0% 2

Apprentice reviews

Excellent (13 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 100% 0%
Ensuring you understand the requirements of your end-point assessment 100% 0%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 100% 0%
Providing accessible training resources 100% 0%
Balancing online learning with classroom-based training to suit your apprenticeship 100% 0%
Taking into account your previous learning 100% 0%
Giving you relevant training that helps you perform your job better 100% 0%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 100% 0%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 100% 0%
Supporting you and your apprenticeship 100% 0%
Resolving any issues you have 100% 0%
Preparing you for success in your future career 100% 0%

Provider overview

Protocol Consultancy Services was established as a Training Provider in 1996. We are an approved Work Based Training Provider for The Education and Skills Funding Agency. (PCS is part of the Protocol Group of Companies and is a trading name of Transworld Publications Services Ltd). Work undertaken is mainly in the Midlands area, through government funding although we are prepared to travel anywhere in the UK should it be necessary for the delivery of apprenticeships and advanced apprenticeships. We also undertake consultancy work in management and skills training. We have developed our own virtual learning environment that allows access from anywhere to provide a remote learning option.

Apprenticeship training course

Customer service specialist (level 3)

Apprenticeship location

Nottingham, Nottinghamshire Remove location

TRANSWORLD PUBLICATIONS SERVICES LIMITED’s training options

Head office 45.3 miles away

The Old Guild House, 1 New Market Street, Birmingham, B3 2NH

  • available At apprentice’s workplace
  • available Day release: 45.3 miles away
  • not available Block release

Day release address

1 New Market street, Birmingham, B3 2NH

Contact this provider about this course

Telephone
01212362634
Shortlisted

TRANSWORLD PUBLICATIONS SERVICES LIMITED is 1 of 314 training providers for Customer service specialist (level 3) at the apprenticeship location.

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