Training provider

TRANSWORLD PUBLICATIONS SERVICES LIMITED

UKPRN 10005268

Customer service specialist (level 3)

Training options for this course

This provider offers these training options for this course. Search for a city or postcode to view what options are available in your location and distances from your location to the training options.

Training option	Location
At apprentice's workplace Training at the employer's location.	Training is provided at apprentice's workplaces in certain regions. Search for a city or postcode to see if the provider offers training at the apprentice's workplace in your location.
Day release One day a week at the provider's location.	1 New Market street, Birmingham, B3 2NH

Course achievements and participation

Achievements

No data

There is not enough data to show the achievement rate for this course. This may be because a small number of apprentices completed this course, or this is a new course for this provider.

Participation

3

apprentices have completed this course and taken their end-point assessment with this provider since 2021

Course-level data collected by the Department for Education.

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Training provider information

Employer and apprentice reviews for this training provider

Employers

No reviews

Not enough employers have reviewed this provider.

Apprentices

No reviews

Not enough apprentices have reviewed this provider.

Combined reviews for all courses delivered by this provider in the last full academic year (2023 to 2024). Data collected by Department for Education.

View reviews with feedback from the last 5 years

1 August 2024 to today

These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (1 review)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 1 employer)

  100%0%

• Communication with employers(selected by 1 employer)

  100%0%

• Adapting to my needs(selected by 1 employer)

  100%0%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	100%	0%	1
Communication with employers	100%	0%	1
Adapting to my needs	100%	0%	1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Excellent (7 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices who said this was to a reasonable standard
• Percentage of apprentices who said this was not to a reasonable standard

Communication

• Communicating clearly with you(selected by 7 apprentices)

  100%0%

• Ensuring you understand the requirements of your end-point assessment(selected by 7 apprentices)

  100%0%

Organisation

• Organising well-structured training(selected by 7 apprentices)

  100%0%

• Providing accessible training resources(selected by 7 apprentices)

  100%0%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 7 apprentices)

  100%0%

• Taking into account your previous learning(selected by 7 apprentices)

  100%0%

• Giving you relevant training that helps you perform your job better(selected by 7 apprentices)

  100%0%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 7 apprentices)

  100%0%

Support

• Helping you learn new skills and develop existing ones(selected by 7 apprentices)

  100%0%

• Supporting you and your apprenticeship(selected by 7 apprentices)

  100%0%

• Resolving any issues you have(selected by 7 apprentices)

  100%0%

• Preparing you for success in your future career(selected by 7 apprentices)

  100%0%

Communication

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you	100%	0%
Ensuring you understand the requirements of your end-point assessment	100%	0%

Organisation

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training	100%	0%
Providing accessible training resources	100%	0%
Balancing online learning with classroom-based training to suit your apprenticeship	100%	0%
Taking into account your previous learning	100%	0%
Giving you relevant training that helps you perform your job better	100%	0%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	100%	0%

Support

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones	100%	0%
Supporting you and your apprenticeship	100%	0%
Resolving any issues you have	100%	0%
Preparing you for success in your future career	100%	0%

1 August 2023 to 31 July 2024

These reviews are for all courses delivered by this provider in the last full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers gave feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Excellent (6 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices who said this was to a reasonable standard
• Percentage of apprentices who said this was not to a reasonable standard

Communication

• Communicating clearly with you(selected by 6 apprentices)

  100%0%

• Ensuring you understand the requirements of your end-point assessment(selected by 6 apprentices)

  100%0%

Organisation

• Organising well-structured training(selected by 6 apprentices)

  100%0%

• Providing accessible training resources(selected by 6 apprentices)

  100%0%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 6 apprentices)

  100%0%

• Taking into account your previous learning(selected by 6 apprentices)

  100%0%

• Giving you relevant training that helps you perform your job better(selected by 6 apprentices)

  100%0%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 6 apprentices)

  100%0%

Support

• Helping you learn new skills and develop existing ones(selected by 6 apprentices)

  100%0%

• Supporting you and your apprenticeship(selected by 6 apprentices)

  100%0%

• Resolving any issues you have(selected by 6 apprentices)

  100%0%

• Preparing you for success in your future career(selected by 6 apprentices)

  100%0%

Communication

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you	100%	0%
Ensuring you understand the requirements of your end-point assessment	100%	0%

Organisation

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training	100%	0%
Providing accessible training resources	100%	0%
Balancing online learning with classroom-based training to suit your apprenticeship	100%	0%
Taking into account your previous learning	100%	0%
Giving you relevant training that helps you perform your job better	100%	0%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	100%	0%

Support

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones	100%	0%
Supporting you and your apprenticeship	100%	0%
Resolving any issues you have	100%	0%
Preparing you for success in your future career	100%	0%

1 August 2022 to 31 July 2023

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (2 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Communication with employers(selected by 2 employers)

  100%0%

• Getting new apprentices started(selected by 1 employer)

  100%0%

• Working with small numbers of apprentices(selected by 1 employer)

  0%100%

• Initial assessment of apprentices(selected by 1 employer)

  0%100%

• Reporting on progress of apprentices(selected by 2 employers)

  100%0%

• Training facilities(selected by 1 employer)

  100%0%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Communication with employers	100%	0%	2
Getting new apprentices started	100%	0%	1
Working with small numbers of apprentices	0%	100%	1
Initial assessment of apprentices	0%	100%	1
Reporting on progress of apprentices	100%	0%	2
Training facilities	100%	0%	1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2021 to 31 July 2022

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (3 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 1 employer)

  100%0%

• Communication with employers(selected by 3 employers)

  0%100%

• Getting new apprentices started(selected by 3 employers)

  100%0%

• Improving apprentice skills(selected by 1 employer)

  100%0%

• Working with small numbers of apprentices(selected by 1 employer)

  100%0%

• Reporting on progress of apprentices(selected by 3 employers)

  67%33%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	100%	0%	1
Communication with employers	0%	100%	3
Getting new apprentices started	100%	0%	3
Improving apprentice skills	100%	0%	1
Working with small numbers of apprentices	100%	0%	1
Reporting on progress of apprentices	67%	33%	3

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to 31 July 2021

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (1 review)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 1 employer)

  100%0%

• Improving apprentice skills(selected by 1 employer)

  100%0%

• Training facilities(selected by 1 employer)

  100%0%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	100%	0%	1
Improving apprentice skills	100%	0%	1
Training facilities	100%	0%	1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to today

These reviews are for all courses delivered by this provider in the last 5 academic years.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (7 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 3 employers)

  100%0%

• Communication with employers(selected by 6 employers)

  50%50%

• Getting new apprentices started(selected by 4 employers)

  100%0%

• Improving apprentice skills(selected by 2 employers)

  100%0%

• Working with small numbers of apprentices(selected by 2 employers)

  50%50%

• Initial assessment of apprentices(selected by 1 employer)

  0%100%

• Reporting on progress of apprentices(selected by 5 employers)

  80%20%

• Adapting to my needs(selected by 1 employer)

  100%0%

• Training facilities(selected by 2 employers)

  100%0%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	100%	0%	3
Communication with employers	50%	50%	6
Getting new apprentices started	100%	0%	4
Improving apprentice skills	100%	0%	2
Working with small numbers of apprentices	50%	50%	2
Initial assessment of apprentices	0%	100%	1
Reporting on progress of apprentices	80%	20%	5
Adapting to my needs	100%	0%	1
Training facilities	100%	0%	2

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Excellent (13 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices who said this was to a reasonable standard
• Percentage of apprentices who said this was not to a reasonable standard

Communication

• Communicating clearly with you(selected by 13 apprentices)

  100%0%

• Ensuring you understand the requirements of your end-point assessment(selected by 13 apprentices)

  100%0%

Organisation

• Organising well-structured training(selected by 13 apprentices)

  100%0%

• Providing accessible training resources(selected by 13 apprentices)

  100%0%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 13 apprentices)

  100%0%

• Taking into account your previous learning(selected by 13 apprentices)

  100%0%

• Giving you relevant training that helps you perform your job better(selected by 13 apprentices)

  100%0%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 13 apprentices)

  100%0%

Support

• Helping you learn new skills and develop existing ones(selected by 13 apprentices)

  100%0%

• Supporting you and your apprenticeship(selected by 13 apprentices)

  100%0%

• Resolving any issues you have(selected by 13 apprentices)

  100%0%

• Preparing you for success in your future career(selected by 13 apprentices)

  100%0%

Communication

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you	100%	0%
Ensuring you understand the requirements of your end-point assessment	100%	0%

Organisation

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training	100%	0%
Providing accessible training resources	100%	0%
Balancing online learning with classroom-based training to suit your apprenticeship	100%	0%
Taking into account your previous learning	100%	0%
Giving you relevant training that helps you perform your job better	100%	0%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	100%	0%

Support

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones	100%	0%
Supporting you and your apprenticeship	100%	0%
Resolving any issues you have	100%	0%
Preparing you for success in your future career	100%	0%

Contact this training provider

• Registered address: The Old Guild House, 1 New Market Street, Birmingham, B3 2NH
• Email: contactus@protocolgroup.co.uk
• Telephone: 01212362634
• Website: http://www.protocolgroup.org.uk

Training provider overview and courses delivered

View 14 courses delivered by this training provider

Select a course to view location, training options and contact details

• Business administrator (level 3)
• Customer service practitioner (level 2)
• Customer service specialist (level 3)
• Digital support technician (level 3)
• HR support (level 3)
• Learning and development practitioner (level 3)
• Learning and skills teacher (level 5)
• Learning mentor (level 3)
• Marketing executive (level 4)
• Multi-channel marketer (level 3)
• Operations manager (level 5)
• People professional (level 5)
• Supply chain warehouse operative (level 2)
• Team leader (level 3)

Protocol Consultancy Services was established as a Training Provider in 1996. We are an approved Work Based Training Provider for The Education and Skills Funding Agency. (PCS is part of the Protocol Group of Companies and is a trading name of Transworld Publications Services Ltd). Work undertaken is mainly in the Midlands area, through government funding although we are prepared to travel anywhere in the UK should it be necessary for the delivery of apprenticeships and advanced apprenticeships. We also undertake consultancy work in management and skills training. We have developed our own virtual learning environment that allows access from anywhere to provide a remote learning option.

For general information about this provider, such as the total participation and achievement rate for all courses they deliver, view our provider details page for TRANSWORLD PUBLICATIONS SERVICES LIMITED .

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Shortlisted

TRANSWORLD PUBLICATIONS SERVICES LIMITED is 1 of 294 training providers for Customer service specialist (level 3).

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