Training provider

MILLBROOK MANAGEMENT SERVICES LIMITED

UKPRN 10005264

Customer service specialist (level 3)

Training options for this course

This provider offers these training options for this course in Nottingham, Nottinghamshire. You can remove or change your location . This may change what options are available.

If there are multiple training options, the apprentice may do a combination of these. You'll need to contact the provider to confirm what training they offer.

Training option	Location
At apprentice's workplace Training at the employer's location.	0.0 miles to apprentice's work location
Day release One day a week at the provider's location.	1.3 miles to closest location: Nottingham, Nottingham, NG1 5LB View all day release locations 1.3 miles to Nottingham, Nottingham, NG1 5LB 2.4 miles to Nottingham, Nottingham, NG3 6AA 6.0 miles to 28 High Street, Long Eaton, Nottingham, NG10 1LL 11.9 miles to Mansfield, Mansfield, NG17 4JL 12.7 miles to Derby, Derby, DE1 3PW 26.6 miles to Retford, Retford, DN22 0PD

Course achievements and participation

Achievements

No data

There is not enough data to show the achievement rate for this course. This may be because a small number of apprentices completed this course, or this is a new course for this provider.

Participation

4

apprentices have completed this course and taken their end-point assessment with this provider since 2022

Course-level data collected by the Department for Education.

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Training provider information

Employer and apprentice reviews for this training provider

Employers

No reviews

Not enough employers have reviewed this provider.

Apprentices

No reviews

Not enough apprentices have reviewed this provider.

Combined reviews for all courses delivered by this provider in the last full academic year (2024 to 2025). Data collected by Department for Education.

View reviews with feedback from the last 5 years

1 August 2025 to today

These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (2 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 1 employer)

  100%0%

• Communication with employers(selected by 1 employer)

  100%0%

• Getting new apprentices started(selected by 1 employer)

  100%0%

• Improving apprentice skills(selected by 2 employers)

  100%0%

• Adapting to my needs(selected by 1 employer)

  100%0%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	100%	0%	1
Communication with employers	100%	0%	1
Getting new apprentices started	100%	0%	1
Improving apprentice skills	100%	0%	2
Adapting to my needs	100%	0%	1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices have given feedback about this training provider.

1 August 2024 to 31 July 2025

These reviews are for all courses delivered by this provider in the last full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers gave feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2023 to 31 July 2024

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers gave feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Excellent (10 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices who said this was to a reasonable standard
• Percentage of apprentices who said this was not to a reasonable standard

Communication

• Communicating clearly with you(selected by 10 apprentices)

  90%10%

• Ensuring you understand the requirements of your end-point assessment(selected by 10 apprentices)

  100%0%

Organisation

• Organising well-structured training(selected by 10 apprentices)

  100%0%

• Providing accessible training resources(selected by 10 apprentices)

  100%0%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 10 apprentices)

  90%10%

• Taking into account your previous learning(selected by 10 apprentices)

  90%10%

• Giving you relevant training that helps you perform your job better(selected by 10 apprentices)

  90%10%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 10 apprentices)

  100%0%

Support

• Helping you learn new skills and develop existing ones(selected by 10 apprentices)

  90%10%

• Supporting you and your apprenticeship(selected by 10 apprentices)

  100%0%

• Resolving any issues you have(selected by 10 apprentices)

  90%10%

• Preparing you for success in your future career(selected by 10 apprentices)

  100%0%

Communication

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you	90%	10%
Ensuring you understand the requirements of your end-point assessment	100%	0%

Organisation

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training	100%	0%
Providing accessible training resources	100%	0%
Balancing online learning with classroom-based training to suit your apprenticeship	90%	10%
Taking into account your previous learning	90%	10%
Giving you relevant training that helps you perform your job better	90%	10%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	100%	0%

Support

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones	90%	10%
Supporting you and your apprenticeship	100%	0%
Resolving any issues you have	90%	10%
Preparing you for success in your future career	100%	0%

1 August 2022 to 31 July 2023

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (3 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 2 employers)

  100%0%

• Communication with employers(selected by 1 employer)

  0%100%

• Getting new apprentices started(selected by 2 employers)

  100%0%

• Improving apprentice skills(selected by 1 employer)

  100%0%

• Working with small numbers of apprentices(selected by 1 employer)

  100%0%

• Reporting on progress of apprentices(selected by 3 employers)

  100%0%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	100%	0%	2
Communication with employers	0%	100%	1
Getting new apprentices started	100%	0%	2
Improving apprentice skills	100%	0%	1
Working with small numbers of apprentices	100%	0%	1
Reporting on progress of apprentices	100%	0%	3

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Excellent (13 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices who said this was to a reasonable standard
• Percentage of apprentices who said this was not to a reasonable standard

Communication

• Communicating clearly with you(selected by 13 apprentices)

  100%0%

• Ensuring you understand the requirements of your end-point assessment(selected by 13 apprentices)

  100%0%

Organisation

• Organising well-structured training(selected by 13 apprentices)

  100%0%

• Providing accessible training resources(selected by 13 apprentices)

  100%0%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 13 apprentices)

  100%0%

• Taking into account your previous learning(selected by 13 apprentices)

  92%8%

• Giving you relevant training that helps you perform your job better(selected by 13 apprentices)

  100%0%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 13 apprentices)

  100%0%

Support

• Helping you learn new skills and develop existing ones(selected by 13 apprentices)

  100%0%

• Supporting you and your apprenticeship(selected by 13 apprentices)

  100%0%

• Resolving any issues you have(selected by 13 apprentices)

  100%0%

• Preparing you for success in your future career(selected by 13 apprentices)

  100%0%

Communication

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you	100%	0%
Ensuring you understand the requirements of your end-point assessment	100%	0%

Organisation

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training	100%	0%
Providing accessible training resources	100%	0%
Balancing online learning with classroom-based training to suit your apprenticeship	100%	0%
Taking into account your previous learning	92%	8%
Giving you relevant training that helps you perform your job better	100%	0%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	100%	0%

Support

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones	100%	0%
Supporting you and your apprenticeship	100%	0%
Resolving any issues you have	100%	0%
Preparing you for success in your future career	100%	0%

1 August 2021 to 31 July 2022

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (6 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 1 employer)

  100%0%

• Communication with employers(selected by 2 employers)

  100%0%

• Getting new apprentices started(selected by 3 employers)

  100%0%

• Improving apprentice skills(selected by 3 employers)

  100%0%

• Initial assessment of apprentices(selected by 2 employers)

  100%0%

• Reporting on progress of apprentices(selected by 1 employer)

  100%0%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	100%	0%	1
Communication with employers	100%	0%	2
Getting new apprentices started	100%	0%	3
Improving apprentice skills	100%	0%	3
Initial assessment of apprentices	100%	0%	2
Reporting on progress of apprentices	100%	0%	1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2021 to today

These reviews are for all courses delivered by this provider in the last 5 academic years.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (11 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 4 employers)

  100%0%

• Communication with employers(selected by 4 employers)

  75%25%

• Getting new apprentices started(selected by 6 employers)

  100%0%

• Improving apprentice skills(selected by 6 employers)

  100%0%

• Working with small numbers of apprentices(selected by 1 employer)

  100%0%

• Initial assessment of apprentices(selected by 2 employers)

  100%0%

• Reporting on progress of apprentices(selected by 4 employers)

  100%0%

• Adapting to my needs(selected by 1 employer)

  100%0%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	100%	0%	4
Communication with employers	75%	25%	4
Getting new apprentices started	100%	0%	6
Improving apprentice skills	100%	0%	6
Working with small numbers of apprentices	100%	0%	1
Initial assessment of apprentices	100%	0%	2
Reporting on progress of apprentices	100%	0%	4
Adapting to my needs	100%	0%	1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Excellent (23 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices who said this was to a reasonable standard
• Percentage of apprentices who said this was not to a reasonable standard

Communication

• Communicating clearly with you(selected by 23 apprentices)

  96%4%

• Ensuring you understand the requirements of your end-point assessment(selected by 23 apprentices)

  100%0%

Organisation

• Organising well-structured training(selected by 23 apprentices)

  100%0%

• Providing accessible training resources(selected by 23 apprentices)

  100%0%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 23 apprentices)

  96%4%

• Taking into account your previous learning(selected by 23 apprentices)

  91%9%

• Giving you relevant training that helps you perform your job better(selected by 23 apprentices)

  96%4%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 23 apprentices)

  100%0%

Support

• Helping you learn new skills and develop existing ones(selected by 23 apprentices)

  96%4%

• Supporting you and your apprenticeship(selected by 23 apprentices)

  100%0%

• Resolving any issues you have(selected by 23 apprentices)

  96%4%

• Preparing you for success in your future career(selected by 23 apprentices)

  100%0%

Communication

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you	96%	4%
Ensuring you understand the requirements of your end-point assessment	100%	0%

Organisation

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training	100%	0%
Providing accessible training resources	100%	0%
Balancing online learning with classroom-based training to suit your apprenticeship	96%	4%
Taking into account your previous learning	91%	9%
Giving you relevant training that helps you perform your job better	96%	4%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	100%	0%

Support

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones	96%	4%
Supporting you and your apprenticeship	100%	0%
Resolving any issues you have	96%	4%
Preparing you for success in your future career	100%	0%

Contact this training provider

• Registered address: Trent Valley Business Centre, 28 High Street, Long Eaton, Nottingham, NG10 1LL
• Email: LawrenceTurton@prostartuk.co.uk
• Telephone: 01159468182
• Website: http://www.prostartuk.co.uk

Training provider overview and courses delivered

View 9 courses delivered by this training provider

Select a course to view location, training options and contact details

• Business administrator (level 3)
• Customer service practitioner (level 2)
• Customer service specialist (level 3)
• Event assistant (level 3)
• Facilities management supervisor (level 3)
• Operations manager (level 5)
• Senior leader (level 7)
• Supply chain warehouse operative (level 2)
• Team leader (level 3)

Prostart is committed to developing people and believes training should be designed around the individual. This involves providing interactive programmes combining theory and practical work to support your training needs.

We have experience of working across a wide range of businesses. We draw upon the expertise and experience of our training personnel to ensure that programmes are designed to fully meet your needs.

We also offer organisational needs analysis, a recruitment service for apprenticeships and bespoke training courses

For general information about this provider, such as the total participation and achievement rate for all courses they deliver, view our provider details page for MILLBROOK MANAGEMENT SERVICES LIMITED .

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Shortlisted

MILLBROOK MANAGEMENT SERVICES LIMITED is 1 of 289 training providers for Customer service specialist (level 3).

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