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Training provider

DERBY BUSINESS COLLEGE LIMITED

Employer reviews

Excellent (62 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 75% 25% 52
Getting new apprentices started 93% 7% 29
Reporting on progress of apprentices 38% 62% 21
Providing the right training at the right time 100% 0% 19
Improving apprentice skills 71% 29% 17
Initial assessment of apprentices 88% 12% 17
Adapting to my needs 94% 6% 17
Working with small numbers of apprentices 92% 8% 13
Training facilities 57% 43% 7

Apprentice reviews

Excellent (112 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 94% 6%
Ensuring you understand the requirements of your end-point assessment 92% 8%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 93% 7%
Providing accessible training resources 94% 6%
Balancing online learning with classroom-based training to suit your apprenticeship 80% 20%
Taking into account your previous learning 91% 9%
Giving you relevant training that helps you perform your job better 91% 9%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 87% 13%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 96% 4%
Supporting you and your apprenticeship 98% 2%
Resolving any issues you have 95% 5%
Preparing you for success in your future career 94% 6%

Provider overview

DBC Training is an Ofsted Grade 2 Good provider and award winning training partner; recognised as apprenticeship Provider of the Year at AAC National Awards in 2020 and 2018.

We offer high quality training and talent solutions for businesses. We are solution driven and work collaboratively with businesses to thrive and grow, whether you are looking to recruit new talent, train or retain staff to prepare for expansion, improve productivity, increase efficiency and employee, client satisfaction.

DBC is responsive in supporting a wide range of sectors and have capacity to invest in new programmes to ensure our apprenticeship solutions are fit for purpose. Contact us for a no obligation discussion to see how your organisation will benefit.

Apprenticeship training course

Customer service specialist (level 3)

67% achievement rate (out of 20 apprentices)

43% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

Solihull, West Midlands Remove location

DERBY BUSINESS COLLEGE LIMITED’s training options

Head office 37.4 miles away

Friary Works, 119a Friar Gate, Derby, DE1 1EX

  • available At apprentice’s workplace (national)
  • not available Day release
  • not available Block release

Contact this provider about this course

Telephone
01332295588
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DERBY BUSINESS COLLEGE LIMITED is 1 of 314 training providers for Customer service specialist (level 3) at the apprenticeship location.

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