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Training provider

SALFORD CITY COLLEGE

Employer reviews

Good (116 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 59% 41% 90
Reporting on progress of apprentices 35% 65% 66
Getting new apprentices started 91% 9% 43
Providing the right training at the right time 90% 10% 41
Improving apprentice skills 78% 22% 32
Working with small numbers of apprentices 87% 13% 30
Adapting to my needs 64% 36% 22
Initial assessment of apprentices 75% 25% 16
Training facilities 79% 21% 14

Apprentice reviews

Good (98 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 82% 18%
Ensuring you understand the requirements of your end-point assessment 82% 18%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 80% 20%
Providing accessible training resources 88% 12%
Balancing online learning with classroom-based training to suit your apprenticeship 76% 24%
Taking into account your previous learning 83% 17%
Giving you relevant training that helps you perform your job better 84% 16%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 86% 14%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 84% 16%
Supporting you and your apprenticeship 82% 18%
Resolving any issues you have 84% 16%
Preparing you for success in your future career 79% 21%

Provider overview

Apprenticeships at Salford City College have been delivering quality apprenticeship training for over 10 years. Working with 490 employers we deliver over 65 different apprenticeship programmes supporting around 1300 apprentices each year. As part of the SCC Group we have 5 college campuses across the city allowing flexible delivery within our training facilities or in the workplace. We employ 85 staff providing support to apprentices and employers. One of our strategic goals is to develop collaborative, strong partnerships, ensuring our provision is aligned to employer and industry requirements. As a testimony to our success, we were recently awarded the Learning and Performance Institute Learning Provider of the Year Gold Winner 2021.

Courses offered

View all 49 courses offered by this provider

Select a course to view locations, training options and contact details.

Adult care worker (level 2)
Assessor coach (level 4)
Associate project manager (level 4)
Bricklayer (level 2)
Building services engineering craftsperson (level 3)
Building services engineering installer (level 2)
Building services engineering senior technician (level 4)
Building services engineering service and maintenance engineer (level 3)
Building services engineering technician 2022 (level 3)
Business administrator (level 3)
Carpentry and joinery (level 2)
Children, young people and families manager (level 5)
Children, young people and families practitioner (level 4)
Civil engineering technician (level 3)
Construction quantity surveying technician (level 4)
Construction site supervisor (level 4)
Construction support technician (level 3)
Customer service practitioner (level 2)
Customer service specialist (level 3)
Data technician (level 3)
Digital support technician (level 3)
Early intervention practitioner (level 4)
Early years educator (level 3)
Early years lead practitioner (level 5)
Early years practitioner (level 2)
Gas engineering operative (level 3)
Groundworker (level 2)
Highways maintenance skilled operative (level 2)
Hospitality manager (level 4)
Hospitality supervisor (level 3)
Hospitality team member (level 2)
HR support (level 3)
Information communications technician (level 3)
Installation and maintenance electrician (level 3)
Lead adult care worker (level 3)
Lead practitioner in adult care (level 4)
Leader in adult care (level 5)
Learning and development practitioner (level 3)
Learning and skills assessor (level 3)
Operations manager (level 5)
Painter and decorator (level 2)
Plasterer (level 2)
Plumbing and domestic heating technician (level 3)
Production chef (level 2)
School business professional (level 4)
Senior leader (level 7)
Senior production chef (level 3)
Teaching assistant (level 3)
Team leader (level 3)
Apprenticeship training course

Customer service specialist (level 3)

64% achievement rate (out of 10 apprentices)

43% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

Newcastle upon Tyne, Tyne & Wear Remove location

SALFORD CITY COLLEGE’s training options

Head office 106.9 miles away

Dronfield Road, Salford, M6 7FR

  • available At apprentice’s workplace
  • not available Day release
  • not available Block release

Contact this provider about this course

Telephone
01616315555
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SALFORD CITY COLLEGE is 1 of 312 training providers for Customer service specialist (level 3) at the apprenticeship location.

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