Skip to main content

We're improving Find apprenticeship training. What do you think of this service? (opens in a new tab)


Training provider

NEW COLLEGE DURHAM

Employer reviews

Excellent (113 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 66% 34% 86
Reporting on progress of apprentices 42% 58% 55
Providing the right training at the right time 72% 28% 50
Getting new apprentices started 87% 13% 47
Improving apprentice skills 77% 23% 35
Initial assessment of apprentices 81% 19% 32
Training facilities 93% 7% 27
Adapting to my needs 74% 26% 19
Working with small numbers of apprentices 78% 22% 18

Apprentice reviews

Good (60 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 52% 48%
Ensuring you understand the requirements of your end-point assessment 58% 42%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 52% 48%
Providing accessible training resources 75% 25%
Balancing online learning with classroom-based training to suit your apprenticeship 53% 47%
Taking into account your previous learning 62% 38%
Giving you relevant training that helps you perform your job better 60% 40%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 73% 27%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 72% 28%
Supporting you and your apprenticeship 55% 45%
Resolving any issues you have 57% 43%
Preparing you for success in your future career 62% 38%

Provider overview

As a leading provider of further and higher education in the North East, New College Durham has extensive experience of successfully providing high quality apprenticeship programmes.

We offer a wide range of apprenticeships covering over 70 different career pathways and work successfully with over 350 employers.

Our provision includes:

Success rates for apprenticeships which are consistently well above the national average.

Expert teaching staff with industry experience.

Top class facilities and outstanding educational resources.

Our new £8 million STEM centre provides state of the art facilities and cutting-edge equipment for Science, Technology, Engineering and Manufacturing allowing the college to deliver industry focused training.

Courses offered

View all 68 courses offered by this provider

Select a course to view locations, training options and contact details.

Accounts or finance assistant (level 2)
Assistant accountant (level 3)
Autocare technician (level 2)
Beauty therapist (level 2)
Bricklayer (level 2)
Business administrator (level 3)
Carpentry and joinery (level 2)
Chartered manager (degree) (level 6)
Civil engineering senior technician (level 4)
Civil engineering technician (level 3)
Commis chef (level 2)
Community safety advisor (level 3)
Construction assembly and installation operative (level 2)
Construction design and build technician (level 4)
Construction quantity surveying technician (level 4)
Construction site supervisor (level 4)
Construction support technician (level 3)
Craft bricklayer (level 3)
Craft carpentry and joinery (level 3)
Customer service practitioner (level 2)
Customer service specialist (level 3)
Cyber security technologist (level 4)
Cyber security technologist (2021) (level 4)
Data analyst (level 4)
Dental nurse (integrated) (level 3)
Digital and technology solutions professional (level 6)
Digital marketer (level 3)
Early years educator (level 3)
Emergency contact handler (level 3)
Engineering manufacturing technician (level 4)
Engineering operative (level 2)
Engineering technician (level 3)
Fire safety advisor (level 3)
Furniture making operative (level 2)
Furniture manufacturer (level 2)
Hairdressing professional (level 2)
Hospitality team member (level 2)
Housing and property management (level 3)
HR support (level 3)
Information communications technician (level 3)
Installation and maintenance electrician (level 3)
Lead practitioner in adult care (level 4)
Leader in adult care (level 5)
Low carbon heating technician (level 3)
Machining technician (level 3)
Maintenance and operations engineering technician (level 3)
Metal fabricator (level 3)
Motor vehicle service and maintenance technician - light vehicle (level 3)
Nail services technician (level 2)
Network engineer (level 4)
Operational firefighter (level 3)
Operations manager (level 5)
Oral health practitioner (level 4)
Painter and decorator (level 2)
People professional (level 5)
Plate welder (level 3)
Plumbing and domestic heating technician (level 3)
Production chef (level 2)
Professional accounting or taxation technician (level 4)
Property maintenance operative (level 2)
Senior healthcare support worker (level 3)
Senior housing and property management (level 4)
Senior leader (level 7)
Senior people professional (level 7)
Software developer (level 4)
Software development technician (level 3)
Teaching assistant (level 3)
Team leader (level 3)
Apprenticeship training course

Customer service specialist (level 3)

76% achievement rate (out of 20 apprentices)

43% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

CB24 5NN Remove location

NEW COLLEGE DURHAM’s training options

Head office 183.5 miles away

Framwellgate Moor, Durham, DH1 5ES

  • not available At apprentice’s workplace
  • available Day release: 183.5 miles away
  • not available Block release

Day release address

Framwellgate Moor, Durham, North East England, DH1 5ES

Contact this provider about this course

Telephone
01913754000
Shortlisted

NEW COLLEGE DURHAM is 1 of 314 training providers for Customer service specialist (level 3) at the apprenticeship location.

View training providers

We're improving Find apprenticeship training. What did you think of this service? (opens in a new tab)

Back to top View shortlist