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Training provider

NEW COLLEGE DURHAM

Employer reviews

Excellent (113 reviews)

Employer review details
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Communication with employers(selected by 86 employers)

    66%34%
  • Reporting on progress of apprentices(selected by 55 employers)

    42%58%
  • Providing the right training at the right time(selected by 50 employers)

    72%28%
  • Getting new apprentices started(selected by 47 employers)

    87%13%
  • Improving apprentice skills(selected by 35 employers)

    77%23%
  • Initial assessment of apprentices(selected by 32 employers)

    81%19%
  • Training facilities(selected by 27 employers)

    93%7%
  • Adapting to my needs(selected by 19 employers)

    74%26%
  • Working with small numbers of apprentices(selected by 18 employers)

    78%22%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 66% 34% 86
Reporting on progress of apprentices 42% 58% 55
Providing the right training at the right time 72% 28% 50
Getting new apprentices started 87% 13% 47
Improving apprentice skills 77% 23% 35
Initial assessment of apprentices 81% 19% 32
Training facilities 93% 7% 27
Adapting to my needs 74% 26% 19
Working with small numbers of apprentices 78% 22% 18

Apprentice reviews

Good (66 reviews)

Apprentice review details
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you

    53%47%
  • Ensuring you understand the requirements of your end-point assessment

    61%39%

Organisation

  • Organising well-structured training

    53%47%
  • Providing accessible training resources

    76%24%
  • Balancing online learning with classroom-based training to suit your apprenticeship

    56%44%
  • Taking into account your previous learning

    65%35%
  • Giving you relevant training that helps you perform your job better

    62%38%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time

    76%24%

Support

  • Helping you learn new skills and develop existing ones

    74%26%
  • Supporting you and your apprenticeship

    56%44%
  • Resolving any issues you have

    58%42%
  • Preparing you for success in your future career

    64%36%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 53% 47%
Ensuring you understand the requirements of your end-point assessment 61% 39%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 53% 47%
Providing accessible training resources 76% 24%
Balancing online learning with classroom-based training to suit your apprenticeship 56% 44%
Taking into account your previous learning 65% 35%
Giving you relevant training that helps you perform your job better 62% 38%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 76% 24%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 74% 26%
Supporting you and your apprenticeship 56% 44%
Resolving any issues you have 58% 42%
Preparing you for success in your future career 64% 36%

Provider overview

As a leading provider of further and higher education in the North East, New College Durham has extensive experience of successfully providing high quality apprenticeship programmes.

We offer a wide range of apprenticeships covering over 70 different career pathways and work successfully with over 350 employers.

Our provision includes:

Success rates for apprenticeships which are consistently well above the national average.

Expert teaching staff with industry experience.

Top class facilities and outstanding educational resources.

Our new £8 million STEM centre provides state of the art facilities and cutting-edge equipment for Science, Technology, Engineering and Manufacturing allowing the college to deliver industry focused training.

Courses offered

View all 68 courses offered by this provider

Select a course to view locations, training options and contact details.

Accounts or finance assistant (level 2)
Assistant accountant (level 3)
Autocare technician (level 2)
Beauty therapist (level 2)
Bricklayer (level 2)
Business administrator (level 3)
Carpentry and joinery (level 2)
Chartered manager (degree) (level 6)
Civil engineering senior technician (level 4)
Civil engineering technician (level 3)
Commis chef (level 2)
Community safety advisor (level 3)
Construction assembly and installation operative (level 2)
Construction design and build technician (level 4)
Construction quantity surveying technician (level 4)
Construction site supervisor (level 4)
Construction support technician (level 3)
Craft bricklayer (level 3)
Craft carpentry and joinery (level 3)
Customer service practitioner (level 2)
Customer service specialist (level 3)
Cyber security technologist (level 4)
Cyber security technologist (2021) (level 4)
Data analyst (level 4)
Dental nurse (integrated) (level 3)
Digital and technology solutions professional (level 6)
Digital marketer (level 3)
Early years educator (level 3)
Emergency contact handler (level 3)
Engineering manufacturing technician (level 4)
Engineering operative (level 2)
Engineering technician (level 3)
Fire safety advisor (level 3)
Furniture making operative (level 2)
Furniture manufacturer (level 2)
Hairdressing professional (level 2)
Hospitality team member (level 2)
Housing and property management (level 3)
HR support (level 3)
Information communications technician (level 3)
Installation and maintenance electrician (level 3)
Lead practitioner in adult care (level 4)
Leader in adult care (level 5)
Low carbon heating technician (level 3)
Machining technician (level 3)
Maintenance and operations engineering technician (level 3)
Metal fabricator (level 3)
Motor vehicle service and maintenance technician - light vehicle (level 3)
Nail services technician (level 2)
Network engineer (level 4)
Operational firefighter (level 3)
Operations manager (level 5)
Oral health practitioner (level 4)
Painter and decorator (level 2)
People professional (level 5)
Plate welder (level 3)
Plumbing and domestic heating technician (level 3)
Production chef (level 2)
Professional accounting or taxation technician (level 4)
Property maintenance operative (level 2)
Senior healthcare support worker (level 3)
Senior housing and property management (level 4)
Senior leader (level 7)
Senior people professional (level 7)
Software developer (level 4)
Software development technician (level 3)
Teaching assistant (level 3)
Team leader (level 3)
Apprenticeship training course

Customer service specialist (level 3)

76% achievement rate (out of 20 apprentices)

43% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

NEW COLLEGE DURHAM’s training options

Head office

Framwellgate Moor, Durham, DH1 5ES

  • not available At apprentice’s workplace
  • available Day release
  • not available Block release

Apprenticeship location

Check NEW COLLEGE DURHAM’s training options for the apprenticeship location.

    Contact this provider about this course

    Telephone
    01913754000
    Shortlisted

    NEW COLLEGE DURHAM is 1 of 312 training providers for Customer service specialist (level 3).

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