Training provider

MID-KENT COLLEGE

Employer reviews

Good (185 reviews)

Employer review details

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Communication with employers	42%	58%	129
Reporting on progress of apprentices	38%	62%	119
Improving apprentice skills	64%	36%	74
Getting new apprentices started	68%	32%	72
Providing the right training at the right time	50%	50%	60
Training facilities	81%	19%	53
Initial assessment of apprentices	73%	27%	37
Working with small numbers of apprentices	87%	13%	30
Adapting to my needs	37%	63%	30

Apprentice reviews

Good (17 reviews)

Apprentice review details

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	59%	41%
Ensuring you understand the requirements of your end-point assessment	65%	35%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	59%	41%
Providing accessible training resources	82%	18%
Balancing online learning with classroom-based training to suit your apprenticeship	65%	35%
Taking into account your previous learning	65%	35%
Giving you relevant training that helps you perform your job better	59%	41%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	71%	29%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	53%	47%
Supporting you and your apprenticeship	59%	41%
Resolving any issues you have	71%	29%
Preparing you for success in your future career	59%	41%

Provider overview

We want your business to thrive, and our business advisers are ideally placed to help you secure high-quality training, support and financial grants to meet your business needs.

With over 25 years' experience in recruiting and training apprentices we're a valued and trusted partner to businesses across the South East. We offer intermediate, advanced and higher apprenticeships in a number of business sectors and trade disciplines. Our training and support is designed with your input, to ensure it increases staff efficiency and generates tangible returns for your business.

Our recruitment agency 'JobShop' gives you unique access to the finest young talent in Kent, saving your time by sourcing the best apprenticeship candidates.

Contact us today.

Courses offered

View all 24 courses offered by this provider

Select a course to view locations, training options and contact details.

Accounts or finance assistant (level 2)

Assistant accountant (level 3)

Bricklayer (level 2)

Building services engineering senior technician (level 4)

Business administrator (level 3)

Carpentry and joinery (level 2)

Civil engineering senior technician (level 4)

Civil engineering technician (level 3)

Construction design and build technician (level 4)

Construction quantity surveying technician (level 4)

Construction site supervisor (level 4)

Craft carpentry and joinery (level 3)

Customer service practitioner (level 2)

Customer service specialist (level 3)

Engineering manufacturing technician (level 4)

Engineering operative (level 2)

Engineering technician (level 3)

HR consultant partner (level 5)

HR support (level 3)

Learning and skills teacher (level 5)

Maintenance and operations engineering technician (level 3)

Motor vehicle service and maintenance technician - light vehicle (level 3)

Painter and decorator (level 2)

Professional accounting or taxation technician (level 4)

Apprenticeship training course

Customer service specialist (level 3)

MID-KENT COLLEGE’s training options

Head office

Medway Road, Gillingham, ME7 1FN

• available At apprentice’s workplace
• available Day release
• not available Block release

Apprenticeship location

Check MID-KENT COLLEGE’s training options for the apprenticeship location.

Contact this provider about this course

• Email: apprenticeships@midkent.ac.uk
• Telephone: 01622 625 999
• Website: https://www.midkent.ac.uk/course-details/business-hr--accounting/level-3-apprenticeship-in-customer-service/52PST3-DER2223/

Shortlisted

MID-KENT COLLEGE is 1 of 339 training providers for Customer service specialist (level 3).

View training providers for this course