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Training provider

MID-KENT COLLEGE

Employer reviews

Good (99 reviews)

Employer review details
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Communication with employers(selected by 73 employers)

    41%59%
  • Reporting on progress of apprentices(selected by 60 employers)

    35%65%
  • Getting new apprentices started(selected by 43 employers)

    67%33%
  • Improving apprentice skills(selected by 38 employers)

    66%34%
  • Providing the right training at the right time(selected by 35 employers)

    57%43%
  • Training facilities(selected by 32 employers)

    84%16%
  • Initial assessment of apprentices(selected by 19 employers)

    74%26%
  • Working with small numbers of apprentices(selected by 15 employers)

    87%13%
  • Adapting to my needs(selected by 13 employers)

    31%69%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 41% 59% 73
Reporting on progress of apprentices 35% 65% 60
Getting new apprentices started 67% 33% 43
Improving apprentice skills 66% 34% 38
Providing the right training at the right time 57% 43% 35
Training facilities 84% 16% 32
Initial assessment of apprentices 74% 26% 19
Working with small numbers of apprentices 87% 13% 15
Adapting to my needs 31% 69% 13

Apprentice reviews

Good (61 reviews)

Apprentice review details
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you

    61%39%
  • Ensuring you understand the requirements of your end-point assessment

    75%25%

Organisation

  • Organising well-structured training

    67%33%
  • Providing accessible training resources

    82%18%
  • Balancing online learning with classroom-based training to suit your apprenticeship

    74%26%
  • Taking into account your previous learning

    69%31%
  • Giving you relevant training that helps you perform your job better

    67%33%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time

    80%20%

Support

  • Helping you learn new skills and develop existing ones

    77%23%
  • Supporting you and your apprenticeship

    72%28%
  • Resolving any issues you have

    74%26%
  • Preparing you for success in your future career

    67%33%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 61% 39%
Ensuring you understand the requirements of your end-point assessment 75% 25%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 67% 33%
Providing accessible training resources 82% 18%
Balancing online learning with classroom-based training to suit your apprenticeship 74% 26%
Taking into account your previous learning 69% 31%
Giving you relevant training that helps you perform your job better 67% 33%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 80% 20%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 77% 23%
Supporting you and your apprenticeship 72% 28%
Resolving any issues you have 74% 26%
Preparing you for success in your future career 67% 33%

Provider overview

We want your business to thrive, and our business advisers are ideally placed to help you secure high-quality training, support and financial grants to meet your business needs.

With over 25 years' experience in recruiting and training apprentices we're a valued and trusted partner to businesses across the South East. We offer intermediate, advanced and higher apprenticeships in a number of business sectors and trade disciplines. Our training and support is designed with your input, to ensure it increases staff efficiency and generates tangible returns for your business.

Our recruitment agency 'JobShop' gives you unique access to the finest young talent in Kent, saving your time by sourcing the best apprenticeship candidates.

Contact us today.

Apprenticeship training course

Customer service specialist (level 3)

MID-KENT COLLEGE’s training options

Head office

Medway Road, Gillingham, ME7 1FN

  • available At apprentice’s workplace
  • available Day release
  • not available Block release

Apprenticeship location

Check MID-KENT COLLEGE’s training options for the apprenticeship location.

    Contact this provider about this course

    Telephone
    01622 625 999
    Shortlisted

    MID-KENT COLLEGE is 1 of 312 training providers for Customer service specialist (level 3).

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