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Training provider

LUTON BOROUGH COUNCIL

Employer reviews

Good (7 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 83% 17% 6
Getting new apprentices started 33% 67% 6
Improving apprentice skills 100% 0% 5
Initial assessment of apprentices 100% 0% 5
Communication with employers 0% 100% 4
Reporting on progress of apprentices 0% 100% 3
Working with small numbers of apprentices 100% 0% 2
Training facilities 100% 0% 2

Apprentice reviews

Excellent (20 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 100% 0%
Ensuring you understand the requirements of your end-point assessment 95% 5%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 95% 5%
Providing accessible training resources 90% 10%
Balancing online learning with classroom-based training to suit your apprenticeship 95% 5%
Taking into account your previous learning 85% 15%
Giving you relevant training that helps you perform your job better 90% 10%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 90% 10%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 95% 5%
Supporting you and your apprenticeship 100% 0%
Resolving any issues you have 100% 0%
Preparing you for success in your future career 85% 15%

Provider overview

Luton Adult Learning is part of Luton Borough Council. Our aim is to help businesses to grow their own talent by developing a motivated, skilled and qualified workforce.

Our employer service has been set up to make the recruitment of an apprentice a straightforward process through to completion.

In order to meet employers' needs we have designed our programmes to have multiple starts - allowing you to choose when to hire an apprentice without the restriction of college term dates.

In addition to directly delivering 5 apprenticeships we also offer a wider range via our carefully selected partners.

Our staff have first-hand experience in the areas they teach and put professionalism and employability skills at the heart of every apprenticeship.

Apprenticeship training course

Customer service specialist (level 3)

LUTON BOROUGH COUNCIL’s training options

Head office

Town Hall, George Street, Luton, LU1 2BQ

  • not available At apprentice’s workplace
  • available Day release
  • not available Block release

Apprenticeship location

Check LUTON BOROUGH COUNCIL’s training options for the apprenticeship location.

Contact this provider about this course

Telephone
01582 490033
Shortlisted

LUTON BOROUGH COUNCIL is 1 of 314 training providers for Customer service specialist (level 3).

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